Emirates receives new safety management system

Updated 18 August 2012
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Emirates receives new safety management system

In March 2011, mercator made a promise to its customers and the aviation safety industry to develop a cutting-edge safety and compliance management system to enable the aviation industry to manage safety information and compliance in an integrated and efficient manner.
In only 15 short months, mercator has delivered its promise.
The new safety and compliance management system, which replaces mercator’s existing product, Sentinel, is now live and running with its launch customer Emirates.
Employees have been provided with a set of guidelines toward ensuring that standards of safety are continually improved across the Emirates Group.
This also ensures the welfare and safety of the group’s customers, colleagues and equipment and improves operational performance.
“There is nothing in market today that addresses the need for integration between the various internal components that drive Safety in an organization.” said Captain Henry Donohue, SVP, Emirates Group Safety.
“Our new product manages the reactive, proactive and predictive aspects of safety, ensuring that every hazard is managed and every risk contained.”
He said: “The level of integration and intelligence that we have been able to feed into the product from our years of experience, plus the valuable know-how of our people, makes this the most purpose-built product for aviation safety.”
The system is now being used by the over 50,000 strong team across the Emirates Group to report safety information.
The safety management solution allows Emirates to demonstrate compliance to the ICAO SMS guidelines. Following the pilot period, the product will be made available to the rest of mercator’s customers and the wider aviation industry in the coming months.
“The development team from mercator and Emirates worked extremely hard to make this possible,” said Patrick Naef, divisional SVP of Emirates IT and head of mercator.


Dhaka-bound passengers from Jeddah reach home

Updated 24 May 2018
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Dhaka-bound passengers from Jeddah reach home

  • All 141 passengers and 10 crew members onboard were evacuated safely, and were cared for by the airline’s ground operations team and airport personnel.
Saudi Arabian Airlines (Saudia), the national flag carrier of the Kingdom, greeted passengers returning to Dhaka following a brief stay in Jeddah due to an irregular occurrence on one of its aircraft.
Flight SV3818 operating from Madinah to Dhaka on Monday diverted to Jeddah for an emergency landing due to nose gear malfunction, which became apparent mid-flight. The aircraft was an Airbus A330-200, wet-leased to Saudia.
All 141 passengers and 10 crew members onboard were evacuated safely, and were cared for by the airline’s ground operations team and airport personnel.
Upon concluding all safety and health checks, the passengers were cleared to fly the next day. The Saudia ground operations team conducted all formalities and clearances in order for the guests to fly to Dhaka at 7:30 p.m. Jeddah local time on Tuesday.
Greeting the guests at King Abdulaziz International Airport in Jeddah prior to departure was Director General of Saudi Arabian Airlines, Saleh bin Nasser Al-Jasser, along with representatives from the airline, civil aviation authority and crew.
“Saudia thanks the onboard crew, General Authority of Civil Aviation, and King Abdul Aziz International Airport control for providing their cohesive, full support and cooperation during the event,” the airline said in a statement.
The flight arrived in Dhaka at 4:48 a.m. Dhaka time on Wednesday where they were met by the Saudia country manager and the station staff.
Currently in its 73rd year of operations, Saudia is a member of the International Air Transport Association (IATA) and the Arab Air Carriers Organization (AACO).
The airline currently flies to 90 destinations across four continents with a fleet of 147 narrow and widebody aircraft.
At the 2017 Skytrax Awards held at the Paris Air Show, Saudia was awarded the “World’s Most Improved Airline” of the year.