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Online services in KSA

This is with reference to the report “Hassle-free system Abshir gains popularity” (Oct. 15). It is heartening to note that the Kingdom is swiftly moving to the digital age and making all-out efforts to facilitate the masses with the introduction of various services online. The availability of various government services online has made our lives easier.
However, there are various confusions regarding these services. I urge the authorities and the media to frequently issue guidelines on how to use these facilities effectively.
The Kingdom is making huge strides in almost every sphere of life. I think that the authorities should also introduce an effective system to address the grievances of expatriates working in different sectors. Many of their employers/sponsors exploit them, as they are aware that nobody will move any court out of fear. This perception should be changed, as justice plays an important role in the progress of a country.
It seems that expatriates have no rights and the system only protects the rights of the Saudi employers, which is obviously not true. The authorities should issue guidelines education people about their rights. A special department should be established to oversee matters pertaining to expatriates. This will help boost the productivity of the workers engaged in various professions across the Kingdom. — Khalilullah, Makkah

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