Saudi commission suspends services at main offices of STC, Mobily and Zain for violating rules

Updated 13 August 2017
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Saudi commission suspends services at main offices of STC, Mobily and Zain for violating rules

RIYADH: The Communications and Information Technology Commission (CITC) has temporarily suspended the services of the flagship offices in Riyadh of the Saudi Telecommunication Co. (STC), Mobily and Zain.
Violations relating to implementation of the comission’s decision on protecting users have been cited as the reason for the temporary suspension. The authority, in coordination with the Ministry of Commerce and Investment, confirmed that no lenience will be shown toward regulation violators, the Saudi Press Agency (SPA) reported.
A senior official from Mobily confirmed the suspension to Arab News on Saturday, saying the commission temporarily suspended the services of a flagship office in Riyadh due to the violation of consumer protection rights. He said the commission has issued some guidelines, which the telecom providers failed to implement.
An STC high-ranking official also confirmed it saying he heard about the suspension and it was justified since the guidelines issued by the authority should be followed. “This is in fairness to the consumers and in accordance with the so-called fair-usage policy,” he said.
He, however, added that so far, there was no impact on STC services to customers as he and his friends could still avail themselves of STC services.
According to Zain customer service, this closure did not affect customers or operations.
“All our offices are open today,” the Zain customer service representative said.
Attempts to get further information were stalled with the customer service representative referring Arab News to the Zain website to send an e-mail.

— With input from Essam Al-Ghalib, Rashid Hassan and Rodolfo C. Estimo Jr.


FaceOf: Saudi journalist and writer Waleed Al-Farraj

Waleed Al-Farraj
Updated 33 min 11 sec ago
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FaceOf: Saudi journalist and writer Waleed Al-Farraj

Fans continue faithfully to cheer for the Green Falcons of Saudi Arabia, including Saudi journalist and writer Waleed Al-Farraj, who passionately called upon the national team on Twitter.

@waleedalfarraj: “Our beloved Falcons, you are capable of giving the most enjoyable performance for your fans and for our grand country. I believe in you.”

Al-Farraj was born in Alkhobar in the Eastern Province in 1969. He holds a diploma in commerce and has sat for a number of studies and courses in specialized journalism and TV production in Egypt.

His career in journalism began in 1985 and continued until 2003. 

He was the deputy managing editor of the sports pages in Al-Yaum newspaper in Dammam. He founded and was the deputy editor of The Saudi Sports Journal.

His experience in television spans from 1998 to 2011; he used to be executive producer for the broadcast of the Saudi League for five years, during which he supervised the technical and art direction for channels such as ART Sport, Abu Dhabi, Al Jazeera Sport and Line Sport.

As a presenter, he is considered one of the most controversial in Saudi television, and is famous for his bold commentary. 

He was a football commentator during the 2002 FIFA World Cup for ART Sport. 

He covered the national team’s participation in the 2006 World Cup. In 2011 he joined MBC group as a sports presenter on MBC Action.

Currently, Al-Farraj is general manager of a company specializing in providing Internet services. He is also the general manager of the Saudi Dallah Group.