Ryanair promises pilots significant improvements in pay, conditions

Outspoken Ryanair CEO Michael O’Leary has sent a letter apologizing to pilots and offeringto beat competitor’s pay packages. (AFP)
Updated 07 October 2017

Ryanair promises pilots significant improvements in pay, conditions

DUBLIN: Ryanair on Thursday promised its pilots significant improvements in pay and conditions, saying it would exceed rates paid by rivals and improve job security, according to a letter to pilots seen by Reuters.
The Irish airline, the largest in Europe by passenger numbers, has in recent weeks announced the cancelation of thousands of flights, saying it did not have enough standby pilots to ensure the smooth operation of its schedule.
The move has sparked customer outrage and a wage of negative media coverage across Europe.
Unions have said a significant number of pilots have left Ryanair in recent months to get more secure contracts, better pay and improved conditions at rival airlines.
Ryanair last week said reports it had a pilot shortage were false, saying less than 260 of its 4,200 pilots had left so far this year and that it was in the process of hiring 650 more.
On Thursday CEO Michael O’Leary sent a three-page letter to its pilots promising “significant improvements to your rosters, your pay, your basing, your contracts and your career progression over the next 12 months.”
The letter, addressed to “all Ryanair pilots,” said Ryanair would “beat” the pay and job security offered by fellow Boeing 737 operators Jet2 and Norwegian Air Shuttle.
He repeated a promise to increase pilots’ pay by between €5,000 ($5,856) and €10,000 per year at four key bases and to negotiate with pilots at other bases about increases. He also pledged to offer a loyalty bonus of between 6,000 and 12,000 euros for pilots still employed at the airline in 12 months’ time.
But he added a new offer to match local employment conditions where they differ from the Irish contracts under which all Ryanair pilots work, another key demand of the pilots.
Changes to the roster systems would mean that “your days off will really mean days off,” he added.
The conditions mirror demands made in a letter by pilots at a number of Ryanair’s 86 bases last month. While Ryanair does not recognize trade unions, pilots have been using social media to organize in recent months.
The often outspoken O’Leary, who last month said he “would challenge any pilot to explain how this is a difficult job,” praised his pilots in the letter, describing them as “the best in the business.”
He said the critical comments made at last month’s annual general meeting had been misreported and were specifically directed at pilots of competitor airlines and their unions.
— Reuters

Shopping ‘Star Trek’ style becomes next frontier for most major brands

Updated 18 June 2018

Shopping ‘Star Trek’ style becomes next frontier for most major brands

  • The use of smart speakers has expanded the possibilities available through smartphone chatbots or text-based systems, including those from Facebook and Apple.
  • Voice shopping is expected to jump to $40 billion annually in 2022 in the US, from $2 billion today, according to a survey this year by OC&C Strategy Consultants.

WASHINGTON: Voice shopping using smart speakers and smartphone apps is starting to gain traction among consumers, opening up a new “conversational commerce” channel and potentially disrupting the retail sector.

Devices such as Amazon’s Alexa-powered speakers and Google Home, which use artificial intelligence to respond to voice commands, are offering new choices to consumers who are looking for more convenient ways to order goods and services.

Voice shopping is expected to jump to $40 billion annually in 2022 in the US, from $2 billion today, according to a survey this year by OC&C Strategy Consultants.

“People are liking the convenience and natural interaction of using voice,” said Victoria Petrock of the research firm eMarketer.

“Computing in general is moving more toward voice interface because the technology is more affordable, and people are responding well because they don’t have to type.”

A recent eMarketer survey found 36 percent of US consumers liked the idea of using a home-based assistant such as Amazon Echo for making a purchase.

Amazon’s devices, which hit the market in 2015, were designed in large part to help boost sales, and Google Home was launched a year later.

“This is growing exponentially,” said Mark Taylor, an executive vice president at consultancy Capgemini and co-author of a study on conversational commerce.

“We’re getting very used to asking Alexa or Google to do something on our behalf, which makes it simple to switch and say, ‘Hey Alexa, buy me dog food.’”

Capgemini research shows many consumers are satisfied with voice interactions and that this is growing for search and information as well as for purchases and that this is likely to become a “dominant” mode of consumer action within a few years.

“It’s becoming part of the fabric of our lives,” Taylor said.

The most commonly shopped categories through voice are groceries, entertainment, electronics and clothing, according to OC&C.

For now, Taylor said, most voice-based purchases have been “low consideration goods” such as items consumers have purchased before.

But as people grow comfortable with voice assistants, Taylor sees a potential for growth in “higher consideration” items including insurance or financial services.

An important element will be the tonality and personality established by intelligent assistants that will help companies establish an image or brand.

“People like to talk to human beings because humans give insight and guidance, and AI can do the same thing,” he said.

The “conversational interface” is a tremendous advantage in some situations, said Manlio Carrelli, executive vice president at Live Person, which provides technology for firms in online platforms.

“This is like ‘Star Trek,’” Carrelli told AFP. “I can just say what I want and get it. Consumers don’t care what’s on the back end, they just want to be able to get what they want.”

Carrelli said these systems are important not only for sales, but for customer service — reducing the need for dreaded call centers and saving millions for businesses.

“We’re now entering the mainstream for this market,” Carrelli said. “I don’t think you’ll find a single major brand that isn’t looking at this.”

Walmart last month launched a text-based concierge shopping service called Jetblack, which uses both artificial intelligence and professional assistants offering buying suggestions as part of its effort to compete with Amazon.

But Walmart is one of dozens of retailers offering voice-based shopping through Google Express as well, along with sellers of flowers, hardware, groceries and other goods.

Domino’s Pizza has embraced this technology, allowing orders through Amazon Alexa, Google Home, Facebook Messenger and other platforms.

In France, Google Home devices can be used to shop at the giant retailing group Carrefour. And retailers in China have been partnering tech firms for similar services.

According to OC&C, Amazon Echo speakers are used in around 10 percent of US homes, with 4 percent for Google Home.

According to the report, Apple is lagging behind in this sector as its Siri assistant lacks the AI capabilities of Google, and the new HomePod has only just hit the market.

Apple just this year rolled out “business chat,” enabling consumers to ask questions and place orders through iPhone text or voice commands, and see images of products on the iMessage service. Retailers Lowe’s and Home Depot are among the partners.

Some analysts, however, expect more players to enter the market, with speculation rampant about a speaker from Facebook, which now is allowing business and consumers to connect through Messenger chatbots.

“Voice commerce represents the next major disruption in the retail industry, and just as e-commerce and mobile commerce changed the retail landscape, shopping through smart speaker promises to do the same,” said John Franklin of OC&C.