OSN’s smart kiosk at Dhahran Mall to deliver high-level customer service

OSN’s kiosk at Dhahran Mall
Updated 21 October 2017
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OSN’s smart kiosk at Dhahran Mall to deliver high-level customer service

OSN, the region’s leading entertainment network, has ushered in a new digital consumer experience at Dhahran Mall to serve customers quicker, smarter and with greater efficiency.
As part of this strategy, OSN is transitioning into a digital, paperless retail environment to enhance the customer experience and better showcase its content, technology and product offerings. OSN said the retail transformation aims to build on its success in delivering high-level customer service to prospective and existing subscribers.
OSN’s kiosk at Dhahran Mall features distinct engagement zones for kids, adults and families built around content and technology and designed to provide a fun digital engagement experience whilst they explore OSN.
Bandar Al-Sunbuly, general manager of OSN’s Saudi Arabia operations, said: “Our new kiosk at Dhahran Mall is a multi-dimensional hub that provides customers a fun, interactive and technological experience that engages them with our latest content and packages. It also offers convenient services such as the option to upgrade, pay subscriptions and order box office content. The digital change program we have steadily implemented over the past year extends to all aspects of our business. This is yet another example of how we continue to lead the market in customer-focused innovation.”


Careem honors outstanding captains in Riyadh

Updated 12 December 2018
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Careem honors outstanding captains in Riyadh

Careem held the first edition of its Captain’s Excellence Award Ceremony in Riyadh on Saturday. The event, which will be held annually, was the first-of-its-kind in the region and welcomed over 300 top-performing “captains” (Careem drivers) across the Kingdom. 

The captains were awarded based on different criteria such as: Captains with the highest number of trips, highest (customer-given) ratings and longest serving captains. Rewards were also handed out to captain ambassadors, i.e. those with the highest number of referrals and captains that were given a special shoutout on social media by customers for their dedication to their service. Several rewards were handed out along with the grand prize, a brand new car. 

Abdulla Elyas, chief people officer and co-founder of Careem, opened the event with an ode to the captains in attendance, thanking them for their service and commitment in driving impact through meaningful initiatives across the Kingdom. Some of these initiatives included the vaccination campaign in collaboration with the Ministry of Health, which helped more than 100,000 men, women and children across 17 cities get vaccinated in their own homes. Careem also collaborated with Bupa Arabia during Ramadan this year to donate clothes from customers to people in need, where over 180,000 donations were collected. 

Elyas also announced Careem’s partnership with Alwaleed Philanthropies (AP) in delivering the first installment of cars for the empowerment of people with special needs. The foundation, chaired by Prince Alwaleed bin Talal, will provide a number of cars over the course of seven years to men and women of the Society for Physically Disabled Adults (Harakia) after being trained.

“Our captains are the lifeblood of our business and we wanted to celebrate these men and women for helping us achieve our mission of simplifying and improving the lives of people in the Kingdom,” Elyas said. 

“We are proud to have 395,000 ‘captainahs’ (female drivers) and captains registered with us to date in Saudi Arabia, providing over 122 million rides. This ceremony is our small way to thank them for their service and reward them for the hard work they put in every day so that people have a safe way to get around. Without them, we wouldn’t be where we are today” 

Muaaed Al-Saeed, a representative from the Public Transport Authority (PTA), said: “We are excited to have you all; you have overcome each obstacle you were faced with in a short span of time and for that we are extremely proud.” 

He added: “On this occasion, I convey the regards of PTA President Dr. Rumaih Al-Rumaih. The participation of myself and Majed Al-Zahrani, PTA general manager, is proof of our support to all the captains.”