OSN’s smart kiosk at Dhahran Mall to deliver high-level customer service

OSN’s kiosk at Dhahran Mall
Updated 21 October 2017
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OSN’s smart kiosk at Dhahran Mall to deliver high-level customer service

OSN, the region’s leading entertainment network, has ushered in a new digital consumer experience at Dhahran Mall to serve customers quicker, smarter and with greater efficiency.
As part of this strategy, OSN is transitioning into a digital, paperless retail environment to enhance the customer experience and better showcase its content, technology and product offerings. OSN said the retail transformation aims to build on its success in delivering high-level customer service to prospective and existing subscribers.
OSN’s kiosk at Dhahran Mall features distinct engagement zones for kids, adults and families built around content and technology and designed to provide a fun digital engagement experience whilst they explore OSN.
Bandar Al-Sunbuly, general manager of OSN’s Saudi Arabia operations, said: “Our new kiosk at Dhahran Mall is a multi-dimensional hub that provides customers a fun, interactive and technological experience that engages them with our latest content and packages. It also offers convenient services such as the option to upgrade, pay subscriptions and order box office content. The digital change program we have steadily implemented over the past year extends to all aspects of our business. This is yet another example of how we continue to lead the market in customer-focused innovation.”


Emirates NBD opens branch in Alkhobar

Updated 20 September 2018
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Emirates NBD opens branch in Alkhobar

Emirates NBD, a banking group in the Middle East, has expanded its presence in the Kingdom with the opening of its first branch in Alkhobar in the Eastern Province. Emirates NBD now covers three key regions in Saudi Arabia with a presence in Riyadh, Jeddah and Alkhobar. 

As Saudi Arabia progresses plans for economic reform, in line with its Vision 2030, Emirates NBD’s presence builds on the growing economic and trade ties between Saudi Arabia and the UAE. Following the establishment of the Saudi-Emirati Coordination Council, the UAE and Saudi Arabia recently announced The Strategy of Resolve, a joint vision for economic development through 44 joint strategic projects within a five-year time frame. 

UAE-based Emirates NBD is the first non-Saudi bank with a significant branch network across the Kingdom. The bank offers retail, private, business and wholesale banking across its network of three full-fledged branches in the Kingdom, in addition to corporate finance advisory, project and syndicated finance through Emirates NBD Capital KSA, the bank’s investment banking arm.

Emirates NBD also operates in Egypt, India, Singapore, and the UK with representative offices in China and Indonesia. 

“Our presence in Saudi is integral to Emirates NBD’s growth strategy as we continue to explore opportunities in the GCC region’s largest and most dynamic economy,” said Hesham Abdulla Al-Qassim, vice chairman and managing director of Emirates NBD. 

“Saudi Arabia is in the midst of a landmark economic transformation and we look forward to continuing to support Saudi individuals and businesses looking for a trusted banking partner.” 

Emirates NBD recently renewed its partnership with the Kingdom’s Kafalah Program, which aims to promote financing to small and medium enterprises (SMEs) within the country.

Loai Abduljawad, CEO of Emirates NBD KSA, said: “Emirates NBD’s expanded network strengthens our offering to individuals and corporates in Saudi Arabia looking to invest and trade across the MENA region and beyond. Our superior value proposition, built on the bank’s unique ‘high tech + high touch’ philosophy of offering customers a modern banking experience complemented by personalized advisory services, will enable us to strengthen customer acquisition in the Kingdom as we continue to support the country’s long-term growth and development goals, as outlined in Saudi Vision 2030.” 

Emirates NBD is a leading banking group in the region. As of June 30, 2018, its total assets were 477.5 billion dirhams, ($130 billion). The group has a significant retail banking franchise in the UAE and is a key participant in the global digital banking industry, with over 90 percent of all financial transactions and requests conducted outside of its branches. The bank was declared the “Most Innovative Financial Services Organization of the Year” at the 2017 BAI Global Innovation Awards.