Philippines prohibits US firm call center from expanding after deadly fire

Above, the New City Commercial Center mall in Davao City — where American call center firm Research Now SSI has operations — that was gutted by a fire. (Reuters)
Updated 03 January 2018
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Philippines prohibits US firm call center from expanding after deadly fire

MANILA: The Philippines has barred a branch of an American call center firm from expanding in the country following a pre-Christmas fire that killed dozens of its employees, a senior government official said on Wednesday.
Charito Plaza, director-general of the government’s Philippine Economic Zone Authority (PEZA), said the agency had suspended the operations of American firm Research Now SSI, as well as the shopping mall hosting it, for failing to meet certain safety requirements since 2013.
“They can operate again once they get a clearance from the Bureau of Fire and the local government,” Plaza told Reuters in a text message.
The authority’s suspension took effect on December 29, but it only covers SSI’s branch in the southern city of Davao where the December 23 blaze broke out at a furniture and fabric store on a lower floor of the New City Commercial Center (NCCC) mall before engulfing the call center’s offices.
Thirty-eight people were killed.
SSI’s office in Cebu, in the central Philippines, would not be affected as it has been complying with PEZA rules, Plaza said.
Investigators looking into fire said there were indications safety lapses may have contributed to the tragedy.
“Violations were more of the non-compliance of annual emergency drills to test the fire safety equipment, response and rescue capability, sprinklers and emergency exits,” Plaza said.
SSI and the mall were registered with PEZA in 2008, as a business process outsourcing firm and an economic zone developer, respectively.
PEZA did not issue fire inspection and safety certificates to NCCC and SSI from 2013 to 2017, Plaza said.
But the companies were able to renew their business permits with the city government of Davao after passing fire safety inspection by the Bureau of Fire Protection (BFP), Plaza said.
How SSI and NCCC secured fire safety inspection certificates from the bureau is one of the things an inter-agency task force looking into the blaze is investigating.
Four fire officials being questioned over the blaze have been relieved of their duties after initial findings showed they have “some liabilities,” a government investigator said on Monday.
Davao planning chief Ivan Cortez said the city gives business permits to companies after they get a fire safety and inspection certificate from the Bureau of Fire Protection.
“The agency focusing on fire is the Bureau of Fire. The local government will not release a permit without the approval of the Bureau of Fire. They are the last office. When they approve, that is the time we release the business permit,” Cortez told Reuters.
NCCC could not immediately be reached for comment. An SSI official declined to comment and referred Reuters to its legal representative.
It was not clear yet how the suspension would affect SSI workers.
SSI employed 500 people at the Davao call center and since the fire said it would not comment until after investigations were concluded.
NCCC has insisted it had met safety requirements.


Tears, then giggles: Honduran baby is back in parents’ arms

Adalicia Montecino kisses her year-old son Johan Bueso Montecinos, who became a poster child for the U.S. policy of separating immigrants and their children, as Johan touches his father Rolando Bueso Castillo's face, in San Pedro de Sula, Honduras, Friday, 20, 2018. (AP)
Updated 49 min 50 sec ago
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Tears, then giggles: Honduran baby is back in parents’ arms

  • The smuggler drove them into a warehouse in the port city and told them to board a tractor trailer filled with scores of other parents and children from Honduras, Guatemala, El Salvador and Peru
  • Rolando spent 22 days locked up in various detention centers along the Texas border

SAN PEDRO SULA, Honduras: For months, a Honduran couple watched their only son grow up in videos while he was kept in US government custody. That’s where he took his first steps and spoke his first words.
The parents got to embrace the 15-month-old boy again Friday, five months after US immigration officials forcibly separated the baby from his father at the Texas border.
Johan, who grabbed the world’s attention when he appeared in a US courtroom in diapers, at first didn’t recognize his mom and dad after he was flown to San Pedro Sula.
“I kept saying Johan, Johan, and he started to cry,” said his mother, Adalicia Montecinos.
She broke down in tears as she talked about how her son had become a poster child for outrage over the Trump administration’s policy of separating immigrant children from their parents at the US-Mexico border.
“He suffered everything that we have been suffering,” she said.
His father soon won him over by playing ball. Within an hour, the tiny boy in an orange tank top, blue shorts but no shoes laughed as both parents kissed him outside a center where they finished final legal paperwork before heading home.
“I feel so happy,” Adalicia said.
And so ended the extraordinary journey of a baby whose short life has ranged from Honduran poverty to a desperate dash across the US border to the front pages of the world’s newspapers.
Captured by Border Patrol agents almost instantly upon arrival, Johan’s father was deported — and the 10-month-old remained at an Arizona shelter, in the custody of the US government. Over the next five months, he spoke and walked for the first time and had his first birthday; his parents, hundreds of miles away, would miss it all.
When his mother and father last saw him, he had two tiny teeth. Now he has a mouthful.
In early July, Johan went before an immigration judge. An Associated Press account of that court appearance — of the judge’s befuddlement over how to deal with this tiny detainee in diapers, sucking on a bottle — set off an international furor.
“I never thought they could be so cruel,” said his father, Rolando Antonio Bueso Castillo, 37.
Rolando said he thought his plan was a beautiful one. He would escape his hard life in the tiny town of Libertad — Freedom, in Spanish. His children would not grow up in the same poverty that he had endured — he had dropped out of the fourth grade to sell burritos to help his single mom support him and his four siblings.
His younger brother left the coffee-growing mountains of central Honduras for the United States seven years ago and thrived in Maryland with his wife and children. His sister followed, and also did well. Their eldest brother was killed in a drive-by shooting in San Pedro Sula, one of Latin America’s most dangerous cities.
Rolando was left behind with his wife, Adalicia Montecinos, and his 35-year-old disabled sister in their pink, two-bedroom cement home with a corrugated metal roof. He earned $10 a day driving a bus; his brother in America sent back hundreds of dollars to help out.
Rolando, an easy-going and hard-working man, was well aware of the dangers of crossing Mexico. Scores of Central Americans have fallen to their deaths jumping on trains or been shaken down by Mexican police, murdered, kidnapped, robbed or raped on their way to the United States.
He paid a smuggler $6,000, money his brother sent to him. Everything was supposed to be included — hotel stays, three meals daily and transport in an SUV with two other mothers and three children to the US border. He packed five onesies, three jackets, a blue-and-white baby blanket, lotion, cream, 50 diapers, two bottles and cans of formula.
His wife, in her first trimester of pregnancy, would stay behind, working at her market stand selling Nike baseball hats, “California Dreaming” T-shirts and jewelry. In Maryland, their family would help mind Johan while Rolando worked. Adalicia would join them in a few months.
The father and son made it as far as Tampico, Mexico, 500 kilometers (300 miles) from the Texas border, when their beautiful plan started to unravel.
The smuggler drove them into a warehouse in the port city and told them to board a tractor trailer filled with scores of other parents and children from Honduras, Guatemala, El Salvador and Peru.
Rolando and his son would spend three days locked in the trailer, shivering from the cold breeze from a buzzing machine they were told provided air for them to breathe. Buckets served as bathrooms.
As other children cried, Rolando’s son sat next to him quietly, Rolando recalled. They huddled together in the dark; he changed Johan’s diapers by the glow of a flashlight.
“We were carried like meat, but we had no choice by then. We had to do what we were told,” Rolando said.
In the Mexican border city of Reynosa, they boarded a makeshift raft and floated across the Rio Grande. They trudged through the Texas brush. They had made it.
But minutes later, a Border Patrol agent spotted them. “Where are you going?” the agent asked.
Rolando said his response was simple, and sincere: “We’re going to search for the American dream.”
The agent told him he was taking them to a detention center. Still, Rolando did not doubt his beautiful plan. He figured once he was processed he would be released with his son to fight his case in the courts. At worst, the two would be deported together back to Honduras.
Inside a cell cordoned off by a chain-link fence, they slept on a mattress under a thin, reflective blanket issued to them.
Rolando said he had to ask for three days before being allowed to bathe Johan.
“He was covered with dirt,” Rolando said.
On the fifth day, immigration officers told Rolando they needed to take him to an office for questioning. One agent removed Johan from his arms. As they walked away, Johan turned, reaching for his dad.
It would be the last time they would see each other for five months.
The agents told Rolando he was going to be separated from the boy and deported to Honduras because this was the fourth time he had attempted to enter the United States. Each time, he was caught almost immediately.
“That’s criminal,” one of the agents told Rolando.
“A criminal is someone who kills, robs, does things to harm people,” Rolando said later. “I just want to work and give my children opportunities.”
Rolando spent 22 days locked up in various detention centers along the Texas border. He knew nothing of his son.
He had no money to call his wife and tell her what had happened. Instead a social worker from the Arizona shelter holding Johan contacted her and asked if she was Johan’s mother. She told her to send his birth certificate and other documents to prove it.
Adalicia could not believe it was true, and waited to hear from her husband. Five days later, another detainee lent him money so he could call her.
“Baby, it’s me,” he said.
“What happened to our son?” she asked, crying.
Rolando broke down. “I don’t know what happened,” he said. “They took him from me. But it’ll be OK.”
“How?” she cried. “When am I going to see my boy again?“
She felt so alone. She would wake up reaching for her baby and remember again what had happened. She watched videos of Johan over and over of him kicking and wiggling, laughing with his dad, staring into the camera.
When Rolando arrived in Honduras in April, he was shocked to see how thin she was — she said she lost 20 pounds and her doctor worried she could lose her baby. The first thing she said when she saw Rolando was “Where’s my boy?“
Rolando said he had first been told by immigration authorities that the two would be deported together, so he agreed to go. Then, they told him his son would follow in two weeks. But months passed.
Rolando called lawyers, the Honduran consulate and US authorities to find out when his son was coming home.
The social worker in the United States started sending weekly videos and making video calls. At first Johan would reach for his mom, as if wanting to embrace her through the screen. But as time passed, he grew distracted.
He is forgetting me, Adalicia thought.
The boy’s parents learned he took his first steps from the social worker, who also sent a video of him on his first birthday, waking up and crying. From the AP’s news story on Johan’s appearance before a judge, they learned that he had started to talk.
“I will never see my son walk for the first time, or celebrate his first birthday,” Adalicia said, her voice shaking. “That’s what I lost — those memories every mom cherishes and tells their children years later.”
At the hearing, Johan repeatedly asked for “agua” — water. At one point, he kicked off his shoes and stood in his socks.
Judge John W. Richardson could hardly contain his unease at having to ask the boy’s lawyer whether his client understood the proceedings.
“I’m embarrassed to ask it, because I don’t know who you would explain it to, unless you think that a 1-year-old could learn immigration law,” he told the lawyer.
In the end, Johan was granted a voluntary departure order that would allow the government to fly him to Honduras — back to the pink house with seven chickens pecking in the dirt outside, with the outdoor wood stove and the cement sink filled with water used to flush the toilet.
The father who awaited him Friday was overwhelmed by guilt over the dismal failure of his beautiful plan. Someday, he knows, his son will ask what happened, and why he had left him in the United States.
“I’ll tell him the truth,” he said. “We thought we had a good plan to give him a better life.”
Will Rolando concoct yet another plan to reach America? He says only that he is a fighter and will work hard to survive, as he always has.
But he knows that his life and that of his family will never be the same.
“They broke something in me over there,” Rolando said. “This was never my son’s fault. Why did he have to be punished?“