Communications commission opens urgent investigation in data price hike in Saudi Arabia

A photo taken on August 17, 2017 shows a Saudi employee checking his cell phone at his office in the capital Riyadh. (AFP)
Updated 06 January 2018
0

Communications commission opens urgent investigation in data price hike in Saudi Arabia

JEDDAH: Main Saudi mobile providers shocked consumers by suddenly hiking prices of data services up to 50 percent in line with the Jan. 1 application of the Value Added Tax (VAT).

Adel Abu Haimed, the spokesman for the CITC, told Arab News: “The CITC is launching an urgent investigation in light of complaints raised by users about the possibility of non-competitive practices and the monopoly in price fixing by some service providers.”

He added: “The CITC affirms that in regulating the telecommunications market, It intervenes in cases of price-fixing schemes coordinated by service providers at a given time.”

“Any infringing practices will be dealt promptly and strictly,” Abu Haimed said.

“There will be a statement after the completion of the investigation and the subsequent decisions taken.”

Nujood Qassem, a legal consultant, told Arab News: “The customer can file a complaint or communicate with the CITC if they were victims to any kind of violation, by submitting a complaint on the CITC website, including all the evidence indicating the damage or violation.”

It is mentioned on the CITC website that If there is a problem with any of the service providers licensed by the commission, a complaint must be made to the service provider through the forms provided by the service provider to its subscribers, while maintaining the complaint number and date.

The subscriber may also submit a complaint to the service provider via the CITC website, or by going to the commission in Riyadh or one of its offices in Jeddah or Dammam.


King Salman to inaugurate Saudi Arabia’s Haramain high-speed railway

Updated 12 min 43 sec ago
0

King Salman to inaugurate Saudi Arabia’s Haramain high-speed railway

  • The 450 kilometer train line connects the holy cities of Makkah and Madinah with stations at Jeddah, King Abdul Aziz International Airport, and King Abdullah Economic City
  • This giant project has been implemented in three stages by a number of national and international companies

JEDDAH: Saudi Arabia’s King Salman will inaugurate the Haramain high speed rail project on Tuesday ahead of the start of commercial operations next month.
The 450 kilometer train line connects the holy cities of Makkah and Madinah with stations at Jeddah, King Abdul Aziz International Airport, and King Abdullah Economic City.
Saudi Minister of Transport, Dr. Nabil bin Mohammed Al-Amoudi, expressed his gratitude to the King for his patronage of the ceremony as well as his support for national projects.
Al-Amoudi said King Salman gives great importance to the transportation projects in Saudi Arabia as they represent the Kingdom’s efforts in serving citizens and visitors, specifically pilgrims.
He also said the King and Crown Prince Mohammad bin Salman are always committed to provide the highest quality services to pilgrims, to fulfill Saudi Arabia’s Vision 2030, which aims to increase the number of pilgrims.
This giant project has been implemented in three stages by a number of national and international companies.
The project can carry 60 million passengers a year with a fleet of 35 trains containing 417 seats each.
Dr. Rumaih bin Mohammed Al-Rumaih, chairman of the Public Transport Authority, said the project is the region’s first high-speed electric train.
The designs of the stations of the Haramain rail were inspired by the unique Islamic architecture of the cities of Makkah and Madinah.