Saudi Electricity Company to issue e-bills by end of January

Updated 21 January 2018
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Saudi Electricity Company to issue e-bills by end of January

RIYADH: The Saudi Electricity Company (SEC) has set the 28th of each month for issuing electronic bills to subscribers, the Saudi Press Agency said. It is in implementation of the royal decree to issue electricity bills within the week following payment of government employee salaries.

The SEC, in its drive and plans to proceed to a digital shift and facilitate procedures to subscribers, has decided to issue electronic bills instead of paper-based bills, which will begin on Jan. 28, the agency said.

Potential subscribers will be allowed to access bills through the company’s electronic channels including its website (sec.com.sa), SEC applications on smart phones or its accounts on different social media platforms.

The head of customer service at the SEC, Sultan Al-Matrafi, said that owing to the widespread use of the Internet and modern technologies in all parts of the Kingdom, printing of service bills has become obsolete.

Electronic billing became available on a number of the company’s electronic channels where any subscriber can obtain details of their bill at any time, whether at the company’s site, SMS messages or bills sent to the subscriber’s email, he said.

He said any subscriber can directly communicate with the customer service center at 920001100 to inquire about the value of the bill and details about consumption.

The conversion to electronic services has immensely contributed to speeding up follow-up of delivery of electricity services, issuance of electronic bills, payment, thermal insulation, restoration of disconnected services, and meeting normal and emergency services, he said.


Hajj is a joyful and moving experience for Taiwanese pilgrims

Updated 17 August 2018
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Hajj is a joyful and moving experience for Taiwanese pilgrims

  • The most important day for pilgrims will be Aug. 20, the 9th day of Dul Hijjah on the Islamic calendar, when they will gather on the plains of Arafat
  • ‘Seeing the Holy Kaaba for the first time is a profound and moving experience’

JEDDAH: The first time Asiya Yu saw the Holy Kaaba, the black, cube-like structure at the center of Makkah’s majestic Grand Mosque, she could barely hold back the tears. The 68-year-old, whose face radiates spiritualism, is one of 67 pilgrims from Taiwan performing Hajj this year.

“This is not my first time; I came here and performed Hajj 10 years ago,” she said. “I never thought I would come back to this holy land again. I consider myself lucky.

“As far as I recall it was very crowded then,” she said of her first Hajj. “The roads seemed very narrow to me; everything was congested. Now the mosque is spacious and the roads leading to it are wide and open. Everything is much more orderly and organized.”

A mother of five sons and one daughter, Asiya is from Taipei.

“My whole family was there at the airport to see me off. One of my sons lives in Myanmar; he came, too, to bid adieu to me,” she said, with pride in her sparkling eyes.

The most important day for pilgrims will be Aug. 20, the 9th day of Dul Hijjah on the Islamic calendar, when they will gather on the plains of Arafat, about 30 km from Makkah.

“On the day of Arafat, first I will seek Allah’s forgiveness,” said Asiya. “Second, I will pray for my family members and, third, I will pray for all Muslims to enjoy health and peace. I will beseech Allah to guide all believers to the right path — the path of peace.”

Hikmat Ma, another member of the Taiwanese group of pilgrims, is performing her first Hajj.

“Before I came here, I was very nervous,” she said. “I was worried about the rituals and I thought maybe I was not prepared for Hajj. I could not sleep at night, so I prayed TaHajjud (the midnight prayers) and asked for Allah’s help.

“As soon as I landed in this holy land, I felt totally relaxed and all my nervousness disappeared. I performed Umrah and it was very easy. I was worried about getting lost or forgetting how to make dua (prayers) or that maybe I would not be able to read the Qur’an properly. But everything turned out all right.”

Nevertheless, the trip to Saudi Arabia has been an emotional experience.

“When we were on the plane from Taipei, as part of the pilgrimage we were reciting the Talbiyah — Labbaik Allahumma Labbaik (O Allah, here we come at your call) — and I couldn’t control my tears,” said Hikmat.

Seeing the Holy Kaaba for the first time was also a profound and moving experience.

“I felt great,” she said. “I felt like crying but then paid attention to the circumambulation (tawaf). I felt so lucky.”

Hikmat was full praise for the efforts of Saudi authorities to prepare for pilgrims and make them feel welcome.

“I appreciate the Saudi government because they do so much and spend a lot to make everything easy and convenient for us,” she said. “Every step, from the airport to the hotel and everything, I feel I am completely taken care of. This is far beyond our expectations.”

As for her prayers at Arafat, she said: “I will ask for forgiveness and to have the best in this world and the Hereafter. I will pray for my country, my family and friends and for all believers, and also for the Saudi government. Everybody is very happy for us and my friends all requested me to pray for them in the holy places.”

An 18-day Hajj trip from Taiwan costs about 160,000 Taiwanese dollars ($6,000), which includes everything except food, said Hikmat, who retired as an immigration staffer.

Her father died 15 years ago but she still has her mother, who encouraged her to undertake the pilgrimage.

“I used to tell my mother how worried I was about the Hajj and leaving her there,” she said. “She told me not to worry, that Allah would take care of her and that performing Hajj was a blessing and I should be happy.”

Hikmat was particularly pleased to see so many women from all around the world at the Hajj.

“They have sincerity and piety,” she added. “They are very cooperative. I feel we are all one family in Allah’s house regardless of our differences. We are so touched to see all the believers come together to worship Allah.”

The 37 pilgrims from Taiwan, who are between the ages of 40 and 70, represent a big increase in numbers compared with last year, when there were only 24, said Sheng-ping Teng, a Taiwanese diplomat in Riyadh who has come to Jeddah to assist them. Teng is accompanied by his fellow diplomat Samee Chang.

The pilgrims are led by delegation chief Dawood Ma, who is no stranger to Saudi Arabia, having studied at Madinah Islamic University. He speaks Arabic and has performed Hajj several times, and so is familiar with the rituals and the challenges.

“Saudi Arabia has made a great deal of progress in terms of organization,” said Dawood. “Every year it used to take a lot of time at the airports but this year everything was done in just two hours. More than two million pilgrims are here and it is a very difficult task getting them to the right places, but we are very happy with the arrangements and the results.”