Saudi Arabian government departments getting better at responding to ‘Contact Us’ enquiries

Just one click on the “Contact Us” button on government departmental websites, and an alert staff member will reply promptly with the information. (Shutterstock)
Updated 05 February 2018
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Saudi Arabian government departments getting better at responding to ‘Contact Us’ enquiries

JEDDAH: Few things are more reassuring to the general public than the knowledge that government departments are responsive to their needs. Just one click on the “Contact Us” button on their website, and an alert staff member will reply promptly with the information you require organizations with simple and easily answered queries, and gave them eight working days to respond.
Only four did so — the Civil Service Ministry, the Saudi Arabian Monetary Authority, King Fahd National Library and the National Center for Assessment. They replied to queries about job applications, the Currency Museum, electronic books and research studies.

However organizations not yet on the scheme include Al-Majmaah University; Facilities Security Forces; King Fahd Security College; Saudi Post and the Shoura Council.
There was also silence from the King Fahd Complex for Printing the Holy Qur’an, King Abdullah City for Atomic and Renewable Energy, King Abdul Aziz Center for National Dialogue, the Institute of Public Administration, Hail University, the Saudi Arabian Boy Scouts Association, the Equestrian Club, Metrology and Quality Organization and the Saudi Organization for Certified Public Accountants.
Many organizations use “Contact Us” buttons on their websites to simplify communication, reduce spam emails and the risk of hacking, and build a useful database of users.
They usually respond instantly with an automated reply confirming that the request has been received and is being dealt with, often with a ticket number to simplify further communication.


Indian journalist condemns Twitter for blocking account after abuse online

Updated 19 February 2019
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Indian journalist condemns Twitter for blocking account after abuse online

  • Dutt's account was blocked after she posted details of men who allegedly stalked and threatened her
  • Dutt accused Twitter of being “vile enablers of sexual abuse and violence”

MUMBAI/NEW DELHI: One of India’s best-known women journalists, Barkha Dutt, launched a scathing attack on Twitter Inc. on Tuesday for temporarily locking her account after she posted details of men who allegedly stalked and threatened her.
Dutt said some people had posted and circulated her phone number on Twitter, enabling the harassment, which she said included threats of rape and images of genitalia being sent to her phone.
Dutt tweeted some of the threats and images on Monday, and she included phone numbers and names of the men who allegedly threatened her, after which her account was suspended.
She posted her complaint against Twitter in a tweet on Tuesday, after her account was re-activated.
“I would like to place on record my absolute horror and disgust at Twitter’s encouragement of sexual abuse and gender inequality,” said Dutt, a former managing editor at news channel NDTV and a regular columnist with the Washington Post.
Dutt accused Twitter of being “vile enablers of sexual abuse and violence.”
Twitter said it did not comment on individual accounts for privacy and security reasons and it referred to its rules that users may not publish or post other people’s private information without their express authorization and permission.
“If we identify a Tweet that violates the Twitter Rules, there are a range of enforcement options we may pursue. These include requiring a user to delete a Tweet, and/or being temporarily locked out of their account before they can Tweet again,” a spokeswoman for Twitter said in an email.
The social media platform is already facing scrutiny in India.
Its chief executive, Jack Dorsey, has been called to appear before a parliamentary panel this month to discuss initiatives being taken to safeguard citizen’s rights on social media and online news platforms.
The hearing comes soon after the conservative Youth for Social Media Democracy group accused Twitter of left-wing bias and protested outside its office in New Delhi this month.
Dorsey did not appear at a hearing earlier this month.
A person with direct knowledge of the matter told Reuters on Tuesday the parliamentary panel had written an email to Dorsey, reiterating its demand that he appear at a Feb. 25 hearing.
Twitter declined to comment on whether Dorsey would attend.
Social media giants in India are being put under greater scrutiny ahead of a general election due before May, in which Prime Minister Narendra Modi and his ruling party are seeking re-election.
Several social media companies are overhauling policies to curb misinformation ahead of the vote.