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Saudi Arabian government departments getting better at responding to ‘Contact Us’ enquiries

Just one click on the “Contact Us” button on government departmental websites, and an alert staff member will reply promptly with the information. (Shutterstock)
JEDDAH: Few things are more reassuring to the general public than the knowledge that government departments are responsive to their needs. Just one click on the “Contact Us” button on their website, and an alert staff member will reply promptly with the information you require organizations with simple and easily answered queries, and gave them eight working days to respond.
Only four did so — the Civil Service Ministry, the Saudi Arabian Monetary Authority, King Fahd National Library and the National Center for Assessment. They replied to queries about job applications, the Currency Museum, electronic books and research studies.

However organizations not yet on the scheme include Al-Majmaah University; Facilities Security Forces; King Fahd Security College; Saudi Post and the Shoura Council.
There was also silence from the King Fahd Complex for Printing the Holy Qur’an, King Abdullah City for Atomic and Renewable Energy, King Abdul Aziz Center for National Dialogue, the Institute of Public Administration, Hail University, the Saudi Arabian Boy Scouts Association, the Equestrian Club, Metrology and Quality Organization and the Saudi Organization for Certified Public Accountants.
Many organizations use “Contact Us” buttons on their websites to simplify communication, reduce spam emails and the risk of hacking, and build a useful database of users.
They usually respond instantly with an automated reply confirming that the request has been received and is being dealt with, often with a ticket number to simplify further communication.