Governments will have to be more human, says thought leader Gladwell

Malcolm Gladwell, the social theorist and writer
Updated 13 February 2018
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Governments will have to be more human, says thought leader Gladwell

DUBAI: Policymakers should adapt their relationship with citizens, moving away from the 19th-century model which has framed government thinking in the modern world, Malcolm Gladwell, the social theorist and writer, told the World Government Summit in Dubai.

“Government institutions were mainly formed nearly 200 years ago to protect their people from unforeseen circumstances. Now there has been a shift in what citizens want from their governments,” he said.

Gladwell, best known for his influential thought leadership books The Tipping Point and Outliers, was speaking at a session entitled “The Future of Humanity” on the last day of the summit.

He said changes in technology and information-processing techniques had led to a change in risks, and in how policymakers and professionals deal with them.

He quoted the examples of officials’ responses to two global crises — the Cuban missile crisis of 1962 and the 9/11 attacks on the United States — as an example of these changes.

“With Cuba, the USA gathered information and then decided on a course of action; in the lead-up to 9/11, there was already a lot of information on the conspiracy and the perpetrators. The challenge was to make sense of what they already had. Cuba was a puzzle, whereas 9/11 was a mystery,” he said.

He explained that “puzzles” and “mysteries” needed different problem-solving approaches, and that changed the relationship between the professionals and their clients, as well as between governments and citizens.

Gladwell said the same process was in evidence in medicine, where doctors’ approach had changed from simple diagnosis and operation, for example with prostate cancer in men, to analysis and evaluation.

“Tackling modern health care problems requires governments to speak to people in a way they’ve never had to before,” he said.

It was also true of education, where the evaluation of teachers’ and students’ relationship had replaced a more simple approach of finding the best teachers.”Now the government’s task in managing a good school has got a lot more complicated,” he said.

The rising threat of cyberattacks — such as the one that halted the British health service last year and which are increasingly feared in the autonomous vehicle industry — has created a “novel kind of risk” for citizens, as had the dangers of climate change-related incidents.

“If there are mass pile-ups on our roads, and major flooding in big cities, it could lead to breakdown in societies. In the 21st century, governments will have to consider how to calm peoples’ fears, not just allocate resources. That’s the challenge: governments are going to have to find a way to be more human,” Gladwell added.


More of the same at more of the cost, is the Samsung Galaxy Note 9 worth it?

Updated 15 August 2018
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More of the same at more of the cost, is the Samsung Galaxy Note 9 worth it?

  • For a phone that doesn’t seem to look or feel much different to its predecessor, the Note 8, many will ask if it’s worth the splash
  • Samsung does not break out shipments of its smartphone models, but analysts reckon it has shipped around 10 million Note 8 models so far

DUBAI: Through the grand halls of Dubai’s recently opened Habtoor Palace, the region’s tech geeks rejoiced as Samsung Gulf launched its latest Galaxy Note 9 smartphone on Wednesday.

“It is a phone that has all the features you need to work hard and play harder,” said Tarek Sabbagh, Head of IT and Mobile (IM) Division at Samsung Gulf Electronics, adding that “it’s designed for a level of performance, power and intelligence that today’s power users want and need.”

Samsung says the battery will work on a single charge a day. It also boasts a processor that will let users view high resolution movies without having to endure the frustration of constant buffering.

All this for $1,007 for the 128 GB model, while costing almost $300 more for the 512 GB model – for a phone that doesn’t seem to look or feel much different to its predecessor, the Note 8, many will ask if it’s worth the splash.

A tech journalist speaking at the pre-launch lobby certainly didn’t think so.

“I have the Note 8, and apart from the camera and the Bluetooth clicker on the stylus, it’s basically the same,” he told Arab News.

One by one, Samsung’s GCC team made their way up to the stage following snappy, flashy videos introducing the new smartphone’s chic, sexy look – offered in three colors: Midnight Black, Ocean Blue and Lavender Purple.

Probably the most impressive and practical aspect of the new phone is the Samsung DeX. A piece of software that, with the help of a special cable, allows the smartphone to hook up to any screen and run as a desktop, all through the gadget’s processing power. This may prove especially helpful to those who travel often and don’t want to lug a heavy laptop each time.

Another plus for the Note 9 is the dual camera that comes with a dual OIS (Optical Image Stabilization).

The combination of advanced intelligence features and leading premium hardware which allows advanced noise reduction technology, and a lens that adjusts to light just like the human eye, according to the launch data.

Samsung is counting on the Note 9 to outsell the Note 8 to stem a sales slump. It said last month its flagship Galaxy S9 phone missed sales targets, sending profits in the mobile division down by a third in the April-June quarter.

Samsung does not break out shipments of its smartphone models, but analysts reckon it has shipped around 10 million Note 8 models so far.

“The jury is still out if the device can boost sales of Samsung’s premium category,” mobile phone market tracker Counterpoint Research said in a blog, pointing to stiff competition from the iPhone X, Huawei’s P20 Pro and the Find X from China’s Oppo Electronics.

(With Reuters)