Saudi Arabian Airlines launches WhatsApp service

A Saudi Airlines' Airbus A321-211 airliner is seen taking off from Beirut International Airport, in this November 10, 2017 file photo. (AFP)
Updated 15 March 2018
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Saudi Arabian Airlines launches WhatsApp service

Saudi Arabian Airlines (Saudia) has added an official WhatsApp communication line whereby guests can text in their inquiries and requests.
Starting from the end of January, guests have been using the service to communicate with the airline to amend their booking, make special requests, and send other general inquiries about Saudia’s services.
“The airline welcomes guests to use the WhatsApp service line to make an inquiry, file a complaint, submit suggestions, and make Al-Fursan service requests, for the airline’s loyalty program members,” Saudia said in a press release.
To date, more than 10,000 cases have been handled through the WhatsApp channel with an average response to queries in 10 minutes or less.
The official operational working hours for the WhatsApp line are from 8 a.m. to 11:59 p.m.
The Saudia WhatsApp service number is: +966 540000005.
As part of the airline’s transformation plan, enhancements are being made all across the operations, including introducing new products and services onboard, as well as convenient and flexible methods to make and manage bookings.
The new WhatsApp service is an extension of Saudia’s sales and call centers, and was developed with the aim to provide added convenience for the airline’s loyal guests.


Mastercard: Smart cities key to a more connected MEA

Mastercard was a sponsoring patron at the recent World Cities Summit in Singapore.
Updated 23 July 2018
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Mastercard: Smart cities key to a more connected MEA

Mastercard, a leading technology company in the global payments industry, continues to champion the fundamental role of smart cities in enabling a more connected and inclusive future for the Middle East and Africa (MEA). The company reaffirmed its commitment to supporting the development of smart cities through meaningful partnerships with both the public and private sectors at the recent World Cities Summit in Singapore, where Mastercard was a sponsoring patron.
Markets across the region are already heavily investing in the future of cities, with figures from the International Data Corporation forecasting that spending on technologies that enable smart city initiatives will reach $1.26 billion in MEA in 2018.
Commending the exceptional efforts of regional governments in implementing smart city initiatives and creating more opportunities for their cities’ transformation into vibrant hubs for innovation, Mastercard experts at the summit shed light on the significance of a “public-private-people (3P)” model and data analytics as key enablers of the technologies that will open doors to the cities of the future.
“An inclusive future for all is a shared responsibility and we believe that effective collaborations hinged on a dynamic public-private-people model is the way forward if we want to unlock the full potential of our cities. Mastercard is focused on making cities more efficient and inclusive by enabling ecosystems that benefit residents, visitors and local businesses. The key to the success of these cities is partnerships, and we will continue to engage with governments, NGOs and leaders in innovation to enable a smarter and more connected future for all,” said J.K. Khalil, cluster head, Saudi Arabia and Bahrain, Mastercard.
As part of its participation at the summit, Mastercard welcomed a delegation of the region’s most prominent journalists and influencers, where it facilitated in-depth discussions with industry experts and showcased the latest technologies to demonstrate and build advocacy for smart and connected cities.
With two billion adults around the world still lacking access to financial services, Mastercard is helping advance inclusive communities globally through its collaborations. The company has partnered with over 60 governments globally to deliver more than 1,600 scalable programs in various cities and communities around the world.