Saudi Arabian Airlines launches WhatsApp service

A Saudi Airlines' Airbus A321-211 airliner is seen taking off from Beirut International Airport, in this November 10, 2017 file photo. (AFP)
Updated 15 March 2018
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Saudi Arabian Airlines launches WhatsApp service

Saudi Arabian Airlines (Saudia) has added an official WhatsApp communication line whereby guests can text in their inquiries and requests.
Starting from the end of January, guests have been using the service to communicate with the airline to amend their booking, make special requests, and send other general inquiries about Saudia’s services.
“The airline welcomes guests to use the WhatsApp service line to make an inquiry, file a complaint, submit suggestions, and make Al-Fursan service requests, for the airline’s loyalty program members,” Saudia said in a press release.
To date, more than 10,000 cases have been handled through the WhatsApp channel with an average response to queries in 10 minutes or less.
The official operational working hours for the WhatsApp line are from 8 a.m. to 11:59 p.m.
The Saudia WhatsApp service number is: +966 540000005.
As part of the airline’s transformation plan, enhancements are being made all across the operations, including introducing new products and services onboard, as well as convenient and flexible methods to make and manage bookings.
The new WhatsApp service is an extension of Saudia’s sales and call centers, and was developed with the aim to provide added convenience for the airline’s loyal guests.


Alef Education launches first project in US

From right, Geoffrey Alphonso, CEO of Alef Education; Geoffrey Canada, president of the Harlem Children’s Zone and chairman of NexGen Education; and Hanut Singh, CEO of NexGen Education and CEO of QBS Learning.
Updated 17 October 2018
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Alef Education launches first project in US

Alef Education, a UAE-based education technology company, has announced the launch of its Alef education system in the US.

The system will be used at Harlem Children’s Zone (HCZ) schools in New York city, starting Oct. 15.

The Alef education system brings together a blend of the latest technology and pedagogical approaches geared toward learners of today. A key component of the system is the “Alef Platform,” which has three main pillars: 

•A fun and easy-to-use digital learning environment 

•High-quality digital content developed to engage and stimulate learning with a blend of videos, interactivities and games. 

•Real time data provided within each lesson to truly enable educators to support personalized learning and identify student strengths and weaknesses. 

The partnership between Alef Education and the Harlem Children’s Zone schools started in 2017 when leaders of those organizations met. The meeting included a review of best practices in pedagogy, instructional design, the use of technology, and the best ways to identify difficult concepts and detect struggling students early using data. 

Alef Education identified NexGen, an education technology startup based in New York City, as its US-based partner to carry forward the implementation of the program at the Harlem Children’s Zone schools and other school systems across the US. 

Geoffrey Alphonso, chief executive of Alef Education, said: “As a leading education technology company, we want to play a significant role in the creation of the next generation of innovative individuals around the world, and continue to provide the latest innovations in artificial intelligence-based and technology-driven education solutions within a holistic education system.” 

He added: “The implementation of our innovative education system in the Harlem Children’s Zone schools in New York city speaks of a quantum leap in our long-term mission to leverage technology to provide students with the personalized education they need to succeed, while also empowering teachers with real-time, actionable data.” 

Geoffrey Canada, president of the Harlem Children’s Zone schools in New York and chairman of NexGen Education, named one of the world’s most influential people by Time magazine and as one of the 50 greatest leaders by Fortune magazine, said: “We are pleased to welcome Alef Education’s innovative education system into our schools in New York as of October 2018. Education systems across the world are witnessing unprecedented transformations and a transition to a more dynamic education based on new technologies. In this context, we have decided to adopt this program to further enrich the resources available to our students to ensure they have access to the best the digital education industry has to offer.”