Hackers access personal data of 14 million Careem taxi users

Updated 23 April 2018
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Hackers access personal data of 14 million Careem taxi users

  • Careem has said there’s been no breach of customers’ payment data, but advised users to monitor their bank accounts
  • The company was aware of the hack in January, but only notified users on Monday

DUBAI: Millions of Careem customers were urged on Monday to check their bank and credit-card accounts after the taxi company admitted that cybercriminals had hacked into app users’ account details three months ago.

The company told Arab News that financial data such as bank account details had not been accessed in the breach, but that other data had, including people’s names, phone numbers and emails. 

Nevertheless, it advised customers: “Continue to review bank account and credit card statements for suspicious activity – if you see anything unexpected, call your bank.”

The security breach took place on Jan. 14, but Careem advised customers only on Monday. Raed Nesheiwat, a cyber information security expert in Amman, said the delay was a “huge” problem. 

“Hackers got all Careem’s clients and captains’ personal information. Waiting three months to reveal this to the public is completely unacceptable,” he said.

“They allowed the hackers to use that data while their clients were not aware of the breach.”

Careem told customers in an email on Monday that it had “identified a cyber incident involving unauthorized access to the system we use to store data.”

It said credit-card information remained safe, but the hackers had been able to access customers’ names, email addresses, phone numbers and trip data.

The company said it had “seen no evidence of fraud or misuse related to this incident.”

It went on: “It is our responsibility to be open and honest with you, and to reaffirm our commitment to protecting your privacy and data.”

Careem is thought to have about 14 million customers across the Middle East, all of whose data has been accessed.

A Careem call handler in Dubai told Arab News: “We wanted to make sure we had all the information before we notified customers.”

She said that on discovering the breach Careem worked with the Dubai authorities to establish what had happened.

Asked why customers were not told sooner, she said: “We did not want to alert the hackers that we were aware of the breach before the issue was fixed.”

She said no bank account details had been hacked as this data was held separately, but that other personal information as listed in the company’s email had been accessed.

On the Careem email customers were told to change their passwords and avoid opening emails and links from suspicious or unfamiliar sources.


Mo-Salah to raise DHL flag in the MENA region for developmental and charitable causes

Updated 24 May 2018
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Mo-Salah to raise DHL flag in the MENA region for developmental and charitable causes

LONDON: DHL Express, the world’s leading express logistics provider, has signed a strategic partnership with Egyptian football superstar Mohamed Salah to become brand ambassador for the Middle East and North Africa (MENA) region for the next two years.
The new collaboration will see the parties working together on a series of marketing activities and corporate social responsibility (CSR) initiatives that reinforce the synergies between the core values of DHL Express as a business and Mohamed Salah as a sportsman and youth-inspirer.
The announcement made late on Wednesday in northern England comes just weeks ahead of Salah’s campaign to lead the Egyptian national team at the World Cup in Russia.
DHL’s CEO in the Middle East and North Africa, Nour Suliman, told Arab News that he was very proud of collaborating with Salah.
“Our partnership with Mo Salah is unique as it is the first contract with an individual player, but also it is a testament to the synergy of core values DHL Express and Mo Salah share — leadership, commitment, teamwork, precision, agility, determination,” he said.
When asked by Arab News about the meaning of this partnership, Salah said: “I am very proud to be the first player to partner with DHL, and I am happy to collaborate with an international brand.”
DHL did not disclose the funds earmarked for its CSR initiatives to be spent in the MENA region, and its region’s CEO said the initialtives to be developed are still a work in progress.
However, DHL said it has already significantly contributed to the development of the countries they operate in within the MENA region.
The company’s work includes supporting charities, working to help orphans, youth development, care and education among other causes.