Starbucks changes bathroom policy following racial firestorm

File photo showing activist demanding firing of a Starbucks cafe manager who called police (AP)
Updated 11 May 2018
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Starbucks changes bathroom policy following racial firestorm

  • Chairman Howard Schultz says he does not want the company to become a public bathroom, but feels employees can make the “right decision a hundred percent of the time.”
  • The arrest of Rashon Nelson, along with his childhood friend and business partner, Donte Robinson, set off a firestorm for the company.

WASHINGTON: Starbucks has adopted an open-bathroom policy as a result of the arrest last month of two African American men at one of the franchises in Philadelphia.
Chairman Howard Schultz says he does not want the company to become a public bathroom, but feels employees can make the “right decision a hundred percent of the time,” if that choice is removed at the store level.
One of the men arrested on April 12 was denied use of a bathroom. He and his partner sat down to await a business meeting they had scheduled at the store, but were arrested minutes later by police.
The incident was captured by people using cell phones and it went viral.
The arrest of Rashon Nelson, along with his childhood friend and business partner, Donte Robinson, set off a firestorm for the company, which will shut down more than 8,000 of its US stores on the afternoon of May 29 to instruct 175,000 employees how to better recognize unconscious bias.
Access to store bathrooms, for which Schultz said Starbucks had maintained a “loose policy,” came into even sharper focus after another video, taken in January, emerged. The video shows a black man claiming he was denied access to a bathroom at a Starbucks in California while a white man was allowed entry. Neither man had made a purchase, according to the video shot by Brandon Ward, which is posted on his Facebook page.
Schultz, speaking at the Atlantic Council in Washington on Thursday, said previous policy required a purchase, but that the decision was ultimately left with store managers, The Washington, The Seattle Times, and other media outlets reported.
The arrests in Philadelphia were a major embarrassment for Starbucks, which has long projected itself as a socially conscious company.
Nelson and Robinson settled with Starbucks earlier this month for an undisclosed sum and an offer of a free college education. Separately, they reached a deal with Philadelphia for a symbolic $1 each and a promise from city officials to set up a $200,000 program for young entrepreneurs.


Saudi home-bakers cooking up sweet business on internet

Nada Kutbi started baking from home for family and friends before setting up her Sucre De Nada pastry shop to expand her home business. (Photos/Supplied)
Updated 22 May 2019
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Saudi home-bakers cooking up sweet business on internet

  • Thanks to social media, business is booming for Jeddah’s cake and pastry makers

JEDDAH: Enterprising Saudi home-bakers have been turning to social media to help cook up some sweet business success.
The Kingdom’s food producers are proving to be some of the rising stars of the internet, and none more so than 53-year-old mom Nada Kutbi.
Her Sucre De Nada pastry shop in Jeddah has become one of the go-to places for homemade desserts and cakes, and the online side of her business is also booming.
Kutbi’s daughter, Nassiba Khashoggi, told Arab News: “She has basically been baking all her life, especially after having children. She used to make cookies for us and whenever she tried a dessert somewhere else, she would recreate it.
“In restaurants or gatherings, she would always analyze sweets and make them at home for her family. That was how she started baking.
“I don’t think she ever thought she could pursue it as a career, but everyone loved her baking and one of her closest friends encouraged her to start her business when she was a stay-at-home mom.
“It was in 2011-2012, and her friend basically forced her to start by telling her, ‘yallah! make a cake and I will buy it from you now.’”
Khashoggi added: “In the beginning we just went by word of mouth, but when Instagram came along, we made an account and started posting pictures and the customers loved her creativity and uniqueness. I don’t think many people knew what banoffee was before my mom promoted it.”
Although Kutbi’s unique takes and touches went down a treat with customers, it was not until Ramadan last year that she officially opened her bakery in Jeddah.
But stepping up from running a home business presented new challenges. “When you are running a home business there are few staff and it is easy to control,” said Khashoggi. But expanding requires you to put more trust in other people and that was difficult for my mom. Also, when we increased the number of our products it became harder to maintain the quality of goods.”
Kutbi aims to avoid storing, pre-baking or freezing her products and is not a fan of mass production and blast freezing, according to her daughter. “In short, she is against commercial baking,” said Khashoggi. “What is unique about my mom is that everything she makes is made the same day from scratch. It makes it harder for her to redo everything but that’s what makes her special.”

HIGHLIGHtS

• The Kingdom’s food producers are proving to be some of the rising stars of the internet, none more so than 53-year-old mom Nada Kutbi.

• Kutbi’s unique takes and touches have been a hit with customer, but it was not until Ramadan last year that she officially opened her bakery in Jeddah.

Sometimes customers even send pictures or pieces of dessert to Kutbi asking her to recreate their favorite foods.
Another Jeddah-based bakery thriving on the internet is Ganache. Run by Anas Khashoggi, 58, and Jamila Ali Islam, 48, the pastry business has been operating for almost 20 years.
Khashoggi supported his wife after spotting her talent for baking and took a leap of faith by giving up his job and starting an online bakery.
“At that time, there was no social media, but we made an introductory website, which helped us gain popularity,” he said. That was in 1996, and the couple’s first store opened later the same year.
“Ganache has its own unique spirit as a family business, and it is run by Saudi youth who are managing the bakery and understand the Saudi market. The family committee is the one that approves the products,” added Khashoggi.