Facebook suspends Boston analytics firm over data usage

In this Oct. 15, 2013, file photo, Chuck Goolsbee, site director for Facebook's Prineville data centers, shows the computer servers that store users' photos and other data, at the Facebook site in Prineville, Ore. (AP)
Updated 21 July 2018
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Facebook suspends Boston analytics firm over data usage

  • Facebook said Friday that Crimson Hexagon is cooperating and that so far its investigation hasn’t found evidence that the firm obtained Facebook or Instagram information inappropriately

NEW YORK: Facebook said Friday that it has suspended Boston-based analytics firm Crimson Hexagon while it investigates how it collects and shares Facebook and Instagram’s user data.
Facebook has been facing increased scrutiny over how third-party firms use its data since news broke in March that data firm Cambridge Analytica improperly accessed user data.
The Wall Street Journal first reported that Facebook had suspended Crimson Hexagon. The newspaper says among the firm’s clients is a Russian nonprofit with ties to the Kremlin.
“We don’t allow developers to build surveillance tools using information from Facebook or Instagram,” said Ime Archibong, Facebook’s vice president of product partnerships. “We take these allegations seriously, and we have suspended these apps while we investigate.”
Facebook said Friday that Crimson Hexagon is cooperating and that so far its investigation hasn’t found evidence that the firm obtained Facebook or Instagram information inappropriately.
Crimson Hexagon says on its website it has access to over one trillion consumer conversations from social media, forums, blogs and reviews.
In a blog posting , Crimson Hexagon Chief Technology Officer Chris Bingham said the company “abides completely” by the rules social media sites including Twitter and Facebook put in place to limit the ways third-party companies can use their data.
He said the firm only collects publicly available social media data. He contrasted that with Cambridge Analytica’s use of private user data.
Users of Crimson Hexagon’s platform, which include government customers, analyze the data to understand large-scale consumer trends and preferences, Bingham wrote.
“Government entities that leverage the Crimson Hexagon platform do so for the same reasons as many of our other non-government customers: a broad-based and aggregate understanding of the public’s perception, preferences and sentiment about matters of concern to them,” he wrote.


Indian journalist condemns Twitter for blocking account after abuse online

Updated 19 February 2019
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Indian journalist condemns Twitter for blocking account after abuse online

  • Dutt's account was blocked after she posted details of men who allegedly stalked and threatened her
  • Dutt accused Twitter of being “vile enablers of sexual abuse and violence”

MUMBAI/NEW DELHI: One of India’s best-known women journalists, Barkha Dutt, launched a scathing attack on Twitter Inc. on Tuesday for temporarily locking her account after she posted details of men who allegedly stalked and threatened her.
Dutt said some people had posted and circulated her phone number on Twitter, enabling the harassment, which she said included threats of rape and images of genitalia being sent to her phone.
Dutt tweeted some of the threats and images on Monday, and she included phone numbers and names of the men who allegedly threatened her, after which her account was suspended.
She posted her complaint against Twitter in a tweet on Tuesday, after her account was re-activated.
“I would like to place on record my absolute horror and disgust at Twitter’s encouragement of sexual abuse and gender inequality,” said Dutt, a former managing editor at news channel NDTV and a regular columnist with the Washington Post.
Dutt accused Twitter of being “vile enablers of sexual abuse and violence.”
Twitter said it did not comment on individual accounts for privacy and security reasons and it referred to its rules that users may not publish or post other people’s private information without their express authorization and permission.
“If we identify a Tweet that violates the Twitter Rules, there are a range of enforcement options we may pursue. These include requiring a user to delete a Tweet, and/or being temporarily locked out of their account before they can Tweet again,” a spokeswoman for Twitter said in an email.
The social media platform is already facing scrutiny in India.
Its chief executive, Jack Dorsey, has been called to appear before a parliamentary panel this month to discuss initiatives being taken to safeguard citizen’s rights on social media and online news platforms.
The hearing comes soon after the conservative Youth for Social Media Democracy group accused Twitter of left-wing bias and protested outside its office in New Delhi this month.
Dorsey did not appear at a hearing earlier this month.
A person with direct knowledge of the matter told Reuters on Tuesday the parliamentary panel had written an email to Dorsey, reiterating its demand that he appear at a Feb. 25 hearing.
Twitter declined to comment on whether Dorsey would attend.
Social media giants in India are being put under greater scrutiny ahead of a general election due before May, in which Prime Minister Narendra Modi and his ruling party are seeking re-election.
Several social media companies are overhauling policies to curb misinformation ahead of the vote.