Robotel: Japan hotel staffed by robot dinosaurs

A robot dinosaur wearing a bellboy hats welcomes guests from the front desk at the Henn-na Hotel in Urayasu, suburban Tokyo on August 31, 2018. (AFP)
Updated 03 September 2018
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Robotel: Japan hotel staffed by robot dinosaurs

URAYASU, Japan: The reception at the Henn na Hotel east of Tokyo is eerily quiet until customers approach the robot dinosaurs manning the front desk. Their sensors detect the motion and they bellow “Welcome.”
It might be about the weirdest check-in experience possible, but that’s exactly the point at the Henn na (whose name means ‘weird’) chain, which bills itself as offering the world’s first hotels staffed by robots.
The front desk staff are a pair of giant dinosaurs that look like cast members of the Jurassic Park movies, except for the tiny bellboy hats perched on their heads.
The robo-dinos process check-ins through a tablet system that also allows customers to choose which language — Japanese, English, Chinese or Korean — they want to use to communicate with the multilingual robots.
The effect is bizarre, with the large dinosaurs gesticulating with their long arms and issuing tinny set phrases. Yukio Nagai, manager at the Henn na Hotel Maihama Tokyo Bay, admits some customers find it slightly unnerving.
“We haven’t quite figured out when exactly the guests want to be served by people, and when it’s okay to be served by robots,” he told AFP.
But for other guests the novelty is the charm: each room is staffed with mini-robots that look a bit like spherical Star Wars droid BB-8, and help guests with everything from changing channels to playing music.
Even the fish swimming in the lobby run on batteries, with electric lights in their articulated bodies flickering on and off as they work their way around giant tanks.
“The dinosaurs looked intriguing, and I thought my son would love it,” said Chigusa Hosoi, who was at the hotel with her three-year-old.
“My son is really happy. There’s an egg-shaped robot inside the room. He was playing with it a lot.”
The first Henn na Hotel opened in Nagasaki in 2015, and was certified the following year by Guinness World Records as the world’s first hotel with robots on its staff.
The travel agency group that operates the chain now runs eight hotels across the country, all with robots on the staff, some of them dinosaurs, but others taking a more humanoid shape.
Some humans are also on call to intervene in case of glitches, which customer reviews online suggest are a not infrequent problem at check-in.
But Nagai said relying on robots for everything from front desk duty to cleaning had proved an efficient choice in a country with a shrinking labor market.
“It’s becoming difficult to secure enough labor at hotels. To solve that problem, we have robots serving guests.”


Egypt stock market plunges as retail investors take flight

Updated 19 September 2018
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Egypt stock market plunges as retail investors take flight

  • Biggest index drop in Egypt since mid-2016
  • Saudi Arabia outperforms in Gulf

LONDON: Egyptian stocks tumbled to their lowest level this year on Wednesday as retail investors took flight.
A sharp rise in Suez Canal revenues, a major foreign exchange earner for the country, was not enough to quell investors concerns about the strength of the currency.
The main Egyptian stock index lost 3.8 percent which some fund managers blamed on generally negative sentiment toward emerging markets worldwide as well as more local speculation about possible currency devaluation.
“Our channel checks suggest the sell-off in the Egyptian market is local retail and institutions driven, on currency fears and speculation over a further round of devaluation,” said Vrajesh Bhandari, portfolio manager at Al Mal in Dubai, Reuters reported.
“Selling is further intensified as margin calls are triggered and technical support levels break down. The country canceled three consecutive Treasury auctions, citing investors’ unrealistic yield demands.”
Egypt’s Suez Canal revenues rose to $502.2 million in August up 6.7 percent from a year earlier according to official data released on Wednesday.
Elsewhere regional stock markets closed mostly lower with the exceptions of Abu Dhabi which edged 0.2 percent higher and Saudi Arabia, the best regional performer, which rose by 1.1 percent.
Saudi stocks are benefiting from the strong oil price which eased slightly yesterday but still hovered just under $79.
OPEC and some other oil producers including Russia will meet in Algeria on Sept. 23 to discuss how to allocate supply increases within their quota framework to offset the loss of oil exports from Iran following the introduction of sanctions by the US.
Those measures will come into force on Nov. 4 and data suggests that buyers are already retreating from Iranian crude purchases.
A key question for the oil price as well as regional stock markets in the weeks ahead will be the extent to which other Gulf oil exporters can compenaste for the loss of Iranian supplies by pumping more.