Robotel: Japan hotel staffed by robot dinosaurs

A robot dinosaur wearing a bellboy hats welcomes guests from the front desk at the Henn-na Hotel in Urayasu, suburban Tokyo on August 31, 2018. (AFP)
Updated 03 September 2018
0

Robotel: Japan hotel staffed by robot dinosaurs

URAYASU, Japan: The reception at the Henn na Hotel east of Tokyo is eerily quiet until customers approach the robot dinosaurs manning the front desk. Their sensors detect the motion and they bellow “Welcome.”
It might be about the weirdest check-in experience possible, but that’s exactly the point at the Henn na (whose name means ‘weird’) chain, which bills itself as offering the world’s first hotels staffed by robots.
The front desk staff are a pair of giant dinosaurs that look like cast members of the Jurassic Park movies, except for the tiny bellboy hats perched on their heads.
The robo-dinos process check-ins through a tablet system that also allows customers to choose which language — Japanese, English, Chinese or Korean — they want to use to communicate with the multilingual robots.
The effect is bizarre, with the large dinosaurs gesticulating with their long arms and issuing tinny set phrases. Yukio Nagai, manager at the Henn na Hotel Maihama Tokyo Bay, admits some customers find it slightly unnerving.
“We haven’t quite figured out when exactly the guests want to be served by people, and when it’s okay to be served by robots,” he told AFP.
But for other guests the novelty is the charm: each room is staffed with mini-robots that look a bit like spherical Star Wars droid BB-8, and help guests with everything from changing channels to playing music.
Even the fish swimming in the lobby run on batteries, with electric lights in their articulated bodies flickering on and off as they work their way around giant tanks.
“The dinosaurs looked intriguing, and I thought my son would love it,” said Chigusa Hosoi, who was at the hotel with her three-year-old.
“My son is really happy. There’s an egg-shaped robot inside the room. He was playing with it a lot.”
The first Henn na Hotel opened in Nagasaki in 2015, and was certified the following year by Guinness World Records as the world’s first hotel with robots on its staff.
The travel agency group that operates the chain now runs eight hotels across the country, all with robots on the staff, some of them dinosaurs, but others taking a more humanoid shape.
Some humans are also on call to intervene in case of glitches, which customer reviews online suggest are a not infrequent problem at check-in.
But Nagai said relying on robots for everything from front desk duty to cleaning had proved an efficient choice in a country with a shrinking labor market.
“It’s becoming difficult to secure enough labor at hotels. To solve that problem, we have robots serving guests.”


UK core pay growth strongest in nearly 11 years, but jobs growth slows

Data showed the unemployment rate remained at 3.8 percent as expected. (Shutterstock)
Updated 16 July 2019
0

UK core pay growth strongest in nearly 11 years, but jobs growth slows

  • Core earnings have increased by 3.6 percent annually, beating the median forecast of 3.5 percent
  • The unemployment rate fell by 51,000 to just under 1.3 million

LONDON: British wages, excluding bonuses, rose at their fastest pace in more than a decade in the three months to May, official data showed, but there were some signs that the labor market might be weakening. Core earnings rose by an annual 3.6 percent, beating the median forecast of 3.5 percent in a Reuters poll of economists. Including bonuses, pay growth also picked up to 3.4 percent from 3.2 percent, stronger than the 3.1 percent forecast in the poll. Britain’s labor market has been a silver lining for the economy since the Brexit vote in June 2016, something many economists attribute to employers preferring to hire workers that they can later lay off over making longer-term commitments to investment. The pick-up in pay has been noted by the Bank of England which says it might need to raise interest rates in response, assuming Britain can avoid a no-deal Brexit. Tuesday’s data showed the unemployment rate remained at 3.8 percent as expected, its joint-lowest since the three months to January 1975. The number of people out of work fell by 51,000 to just under 1.3 million. But the growth in employment slowed to 28,000, the weakest increase since the three months to August last year and vacancies fell to their lowest level in more than a year. Some recent surveys of companies have suggested employers are turning more cautious about hiring as Britain approaches its new Brexit deadline of Oct. 31. Both the contenders to be prime minister say they would leave the EU without a transition deal if necessary. A survey published last week showed that companies were more worried about Brexit than at any time since the decision to leave the European Union and they planned to reduce investment and hiring. “The labor market continues to be strong,” ONS statistician Matt Hughes said. “Regular pay is growing at its fastest rate for nearly 11 years in cash terms and its quickest for over three years after taking account of inflation.” The BoE said in May it expected wage growth of 3 percent at the end of this year.