Emirates passengers traveling from or transiting through Dubai International Airport (DXB) can expect fewer instances of delays associated with aircraft turnaround thanks to a new innovative application built in-house by Emirates called the Hub Monitor.
Hub Monitor is being used by Emirates’ operational staff in Dubai to share and monitor real-time information on the various activities that are carried out to prepare an aircraft for departure. Through its monitoring and proactive alerting system, the application helps avoid delays and improve on-time performance ultimately leading to a better passenger experience.
Adel Al-Redha, Emirates executive vice president and chief operations officer, said: “The Hub Monitor application is a unique and innovative tool developed in line with our vision to continuously re-examine our processes and introduce smart and more efficient means to improve our operations resulting in better passenger experience. Our operations team in coordination with IT has led the development of the hub monitoring system in a record time of five months, building on an existing solution that was already developed by Emirates Engineering. The team examining the various functions of Hub Monitor in real time are working to roll out further modules and the next module will be implemented later this month.”
Emirates is the world’s largest international airline operating a fleet of 270 modern all wide-body fleet of Airbus A380 and Boeing 777 aircraft. Every day around 255 Emirates flights depart from Dubai to destinations across six continents. In order to avoid flight delays and inconvenience to passengers, it is critically important to efficiently turn around the aircraft arriving in Dubai and prepare them for their next departure without compromising on quality or safety.
It currently takes about 105 minutes to turn around the Emirates A380, the world’s largest commercial passenger jet, and about 90 minutes to prepare the Boeing 777 aircraft for departure at Emirates’ hub in Dubai.
These include a complete cleaning of aircraft interiors, water and toilet servicing, flight catering and loading meals for passengers, servicing the aircraft auxiliary power unit (APU), and refueling the aircraft.