Compensate passengers with special needs who are refused flights, Saudi carriers told

Updated 12 April 2019
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Compensate passengers with special needs who are refused flights, Saudi carriers told

RIYADH: The General Authority of Civil Aviation (GACA) has said air carriers in Saudi Arabia cannot refuse boarding passes to people with special needs after their tickets have been issued.
It stated that if carriers do not provide appropriate facilities, then passengers shall be entitled to compensation worth 200 percent of the value of their ticket, so long as their needs were disclosed prior to the booking’s completion.
It added that equipment required by passengers with special needs to conduct their lives could not count towards a baggage limit, that storing such equipment on board should come at no additional cost to the passenger, and that airports in the Kingdom had to provide additional resources, including crutches and wheelchairs, for passengers who needed them. Passengers should, however, notify airlines 48 hours in advance.
The statement comes as part of GACA’s commitment to introduce new executive regulations for customer rights, under the slogan “Your Rights are Protected.”


Two Saudis among 31 foreigners killed in Easter Day attacks in Sri Lanka

Updated 23 April 2019
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Two Saudis among 31 foreigners killed in Easter Day attacks in Sri Lanka

  • Mohamed Jafar and Hany Osman, cabin crew with Saudi Arabian Airlines, were in transit and staying at one of the three hotels targeted
  • Saudi Ambassador Abdulnasser Al-Harthi says officials are awaiting the results of DNA tests

COLOMBO: Two Saudis were among 31 foreigners killed in a string of Easter Sunday suicide bombings in Sri Lanka, the Sri Lankan Foreign Ministry said on Monday, a day after the devastating attacks on hotels and churches killed at least 290 people and wounded nearly 500.

The extent of the carnage began to emerge as information from government officials, relatives and media reports offered the first details of those who had died. Citizens from at least eight countries, including the United States, were killed, officials said.

Among them were Saudis Mohammed Jafar and Hany Osman. They worked as cabin crew on Saudi Arabian Airlines, and were in transit and staying at one of the three hotels that were hit.

Saudi Ambassador Abdulnasser Al-Harthi said that officials are awaiting the results of DNA tests on the two Saudi victims, and only after these are received will their names be confirmed.

Cabinet spokesman Rajitha Senaratne said the Sri Lankan government believes the vast scale of the attacks, which clearly targeted the minority Christian community and outsiders, suggested the involvement of an international terrorism network.

“We don’t think a small organization can do all that,” he said. “We are now investigating international support for them and their other links — how they produced the suicide bombers and bombs like this.”

The attacks mostly took place during church services or when hotel guests were sitting down to breakfast. In addition to the two Saudis, officials said the foreign victims included one person from Bangladesh, two from China, eight from India, one from France, one from Japan, one from The Netherlands, one from Portugal, one from Spain, two from Turkey, six from the UK, two people with US and UK dual nationalities, and two with Australian and Sri Lankan dual nationalities.

Three of Danish billionaire Anders Holch Povlsen’s four children were among the foreigners who were killed, a spokesman for the family confirmed. Povlsen is the wealthiest man in Denmark, the largest landowner in Scotland and owns the largest share of British online fashion and cosmetics retailer Asos.

Two Turkish engineers working on a project in Sri Lanka also died in the attacks, the English-language Daily Sabah newspaper reported. Turkey’s foreign minister Mevlut Cavusoglu gave their names as Serhan Selcuk Narici and Yigit Ali Cavus.

Fourteen foreign nationals remain unaccounted for, the Sri Lankan foreign ministry said, adding that they might be among unidentified victims at the Colombo Judicial Medical Officer’s morgue.

Seventeen foreigners injured in the attacks were still being treated at the Colombo National Hospital and a private hospital in the city, while others had been discharged after treatment.