Samsung receives reports of Galaxy Fold screen problems, says to investigate

The Samsung Galaxy Fold smartphone is seen during a media preview event in London on April 16, 2019. Samsung is hoping the innovation of smartphones with folding screens reinvigorates the market. (AP Photo/Kelvin Chan)
Updated 18 April 2019
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Samsung receives reports of Galaxy Fold screen problems, says to investigate

  • Some tech reviewers of the Galaxy Fold said the phone malfunctioned after only a day or two of use
  • The splashy $1,980 phone resembles a conventional smartphone but opens like a book to reveal a second display

NEW YORK/SEOUL: South Korea’s Samsung Electronics Co. Ltd. said it has received “a few” reports of damage to the main display of samples of its upcoming foldable smartphone and that it will investigate.
Some tech reviewers of the Galaxy Fold, a splashy $1,980 phone that opens into a tablet and that goes on sale in the United States on April 26, said the phone malfunctioned after only a day or two of use.
“We will thoroughly inspect these units in person to determine the cause of the matter,” Samsung said in a statement, noting that a limited number of early Galaxy Fold samples were provided to media for review.
The problem seems to be related to the unit’s screen either cracking or flickering, according to Twitter posts by technology journalists from Bloomberg, The Verge and CNBC who received the phone this week for review purposes.
Samsung, which has advertised the phone as “the future,” said removing a protective layer of its main display might cause damage, and that it will clearly inform customers such.
The company said it has closed pre-orders for the Galaxy Fold due to “high demand.” It told Reuters there is no change to its release schedule following the malfunction reports.
The South Korean company’s Galaxy Fold resembles a conventional smartphone but opens like a book to reveal a second display the size of a small tablet at 7.3 inches (18.5 cm).
Although Galaxy Fold and Huawei Technologies Co. Ltd’s Mate X foldable phones are not expected to be big sellers, the new designs were hailed as framing the future of smartphones this year in a field that has seen few surprises since Apple Inc. introduced the screen slab iPhone in 2007.
The problems with the new phone drew comparisons to Samsung’s Galaxy Note 7 phone in 2016. Battery and design flaws in the Note 7 led to some units catching fire or exploding, forcing Samsung to recall and cancel sales of the phone. The recall wiped out nearly all of the profit in Samsung’s mobile division in the third quarter of 2016.
Samsung has said it plans to churn out at least 1 million foldable Galaxy Fold handsets globally, compared with its total estimated 300 million mobile phones it produces annually.
Reviewers of the new Galaxy Fold said they did not know what the problem was and Samsung did not provide answers.
Bloomberg reporter Mark Gurman tweeted: “The screen on my Galaxy Fold review unit is completely broken and unusable just two days in. Hard to know if this is widespread or not.”
According to Gurman’s tweets, he removed a plastic layer on the screen that was not meant to be removed and the phone malfunctioned afterwards.
Dieter Bohn, executive editor of The Verge, said that a “small bulge” appeared on the crease of the phone screen, which appeared to be something pressing from underneath the screen. Bohn said Samsung replaced his test phone but did not offer a reason for the problem.
“It is very troubling,” Bohn told Reuters, adding that he did not remove the plastic screen cover.
Steve Kovach, tech editor at CNBC.com tweeted a video of half of his phone’s screen flickering after using it for just a day.


Amazon workers strike as ‘Prime’ shopping frenzy hits

Updated 16 July 2019
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Amazon workers strike as ‘Prime’ shopping frenzy hits

  • The protesters waves signs with messages along the lines of “We’re human, not robots”
  • The strike was part of an ongoing effort to pressure the company on issues including job safety, equal opportunity in the workplace, and concrete action on issues including climate change

SAN FRANCISCO: Amazon workers walked out of a main distribution center in Minnesota on Monday, protesting for improved working conditions during the e-commerce titan’s major “Prime” shopping event.
Amazon workers picketed outside the facility, briefly delaying a few trucks and waving signs with messages along the lines of “We’re human, not robots.”
“We know Prime Day is a big day for Amazon, so we hope this strike will help executives understand how serious we are about wanting real change that will uplift the workers in Amazon’s warehouses,” striker Safiyo Mohamed said in a release.
“We create a lot of wealth for Amazon, but they aren’t treating us with the respect and dignity that we deserve.”
Organizers did not disclose the number of strikers, who said employees picketed for about an hour in intense heat before cutting the protest short due to the onset of heavy rain.
The strike was part of an ongoing effort to pressure the company on issues including job safety, equal opportunity in the workplace, and concrete action on issues including climate change, according to community organization Awood Center.
US Democratic presidential contenders Kamila Harris and Bernie Sanders were among those who expressed support for the strikers on Twitter.
“I stand in solidarity with the courageous Amazon workers engaging in a work stoppage against unconscionable working conditions in their warehouses,” Sanders said in a tweet.
“It is not too much to ask that a company owned by the wealthiest person in the world treat its workers with dignity and respect.”
Amazon employees also went on strike at seven locations in Germany, demanding better wages as the US online retail giant launched its two-day global shopping discount extravaganza called Prime Day.
Amazon had said in advance that the strike would not affect deliveries to customers.
Amazon has consistently defended work conditions, contending it is a leader when it comes to paying workers at least $15 hourly and providing benefits.
The company last week announced plans to offer job training to around one-third of its US workforce to help them gain skills to adapt to new technologies.
Amazon has been hustling to offer one-day deliver on a wider array of products as a perk for paying $119 annually to be a member of its “Prime” service, which includes streaming films and television shows.
The work action came on the opening day of a major “Prime” shopping event started in 2015.
Now in 17 countries, the event will span Monday and Tuesday, highlighted by a pre-recorded Taylor Swift video concert and promotions across a range of products and services from the e-commerce leader.
Prime Day sales for Amazon are expected to hit $5 billion this year, up from $3.2 billion in 2018, which at the time represented its biggest ever global shopping event, JP Morgan analyst Doug Anmuth says in a research note.