Philippines orders airlines to improve services

Updated 20 December 2012
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Philippines orders airlines to improve services

MANILA: Philippine authorities ordered airlines on Thursday to feed and fully reimburse passengers of delayed or canceled flights amid rising complaints about budget carriers that have driven robust aviation growth.
The “bill of air passenger rights” sets out the minimum to which passengers are entitled if they are bumped off seats or if their plane fails to take off on time, said Civil Aeronautics Board secretary Eldric Peredo.
Peredo told AFP the regulator had been swamped by complaints about the quality of service and unpalatable conditions attached to low-cost tickets.
“It came to the point that the government had to step in,” he said.
In the rules that take effect Friday, those buying plane tickets must get “full, fair and clear disclosure of all the terms and conditions” including policies on refunds, rebooking and on delayed and canceled flights.
The explanation must be printed on the plane ticket or boarding pass and also verbally explained to the buyer.
While the government recognized that overbooking is industry practice, costs or inconvenience incurred by passengers must be compensated for by the carrier, it added.
In the case of sudden flight cancelations for which it is to blame, the carrier must provide food, hotel rooms, and full reimbursement or ticket rebooking for passengers already at the terminal.
Passengers who suffer boarding delays lasting at least three hours must be fed and are entitled to a rebooking or a refund.
Peredo said controversies began as low-cost carriers took off in the Philippines, which has seen double-digit passenger traffic growth over the past five years.


Nawaz Sharif flying back to Pakistan with his daughter

Updated 22 April 2018
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Nawaz Sharif flying back to Pakistan with his daughter

  • The former premier and his family are facing corruption charges in the wake of the apex court’s verdict against them in the Panama case
  • PM Abbasi says the Sharifs will not choose self-imposed exile

ISLAMABAD: Former prime minister, Nawaz Sharif, and his daughter, Maryam, will reach Pakistan tonight after spending a few days in London.
The two most prominent leaders of the ruling Pakistan Muslim League-Nawaz (PML-N) party had flown to the United Kingdom on Wednesday to visit the ex-premier’s ailing wife, Kalsoom Nawaz, who is undergoing cancer treatment in that country.
Some of their political rivals had criticized their departure from Pakistan, claiming that they were facing serious financial allegations and their prolonged absence from the country could jeopardize the accountability process against them.
Maryam Nawaz, however, assuaged these fears when she tweeted on Sunday: “At the Heathrow, leaving for Islamabad shortly.” She added that she “will arrive [in Pakistan] in the wee hours to be at the court.”

On Saturday, Prime Minister Shahid Khaqan Abbasi also rejected the possibility that Sharif and his daughter would take advantage of their visit to the UK and turn it into a self-imposed exile.
Sharif had also issued a similar statement, saying: “I will not act like Pervez Musharraf and will return to the country soon.”
While the primary purpose of his visit to London was to meet his wife and interact with her doctors, the former premier also met Abbasi, who was invited to a Commonwealth conference, and discussed with him the issue of choosing the interim prime minister.
Once the Sharifs return to Pakistan, they will face court cases again and continue their party’s struggle to win the next general elections.