Sri Lanka keen on sending skilled workers: Envoy

Updated 18 November 2015
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Sri Lanka keen on sending skilled workers: Envoy

RIYADH: Sri Lanka is in the process of increasing the share of skilled and professional workers among its citizens seeking employment in Saudi Arabia, new Sri Lankan Ambassador Azmi Thassim, who arrived here last week, told Arab News on Tuesday.
Sri Lankan professionals such as doctors, engineers, lawyers, accountants and ICT experts have found lucrative positions in the far east, western countries and some Gulf states including the UAE and Qatar, he pointed out.
He said Sri Lankan leaders appreciate the support provided by the Saudi government to its economic development and migrant workers.
“We have a high literacy rate and therefore the youth are in position to learn employment skills and easily adapt themselves to the work environment,” he said.
The Sri Lanka Bureau of Foreign Employment headed by Minister of Foreign Employment Thalatha Atukorale is dedicated to serve the island’s overseas workers who bring in large sums of foreign exchange to the national coffers.
Thassim succeeds former envoy Mohamed Hussein Mohamed who left the Kingdom in August on completion of his diplomatic tenure.
The envoy, accompanied by his wife, Sithi Dane Arfa, arrived at the VIP lounge of King Khalid International Airport in Riyadh where he was accorded a red-carpet welcome by well wishers and his embassy staff.
Officials from the Foreign Ministry were also present at the reception held at the lounge following his arrival.
Thassim said he intends to boost Lankan tourism. “We see a remarkable increase in Arab tourists coming to the island, particularly from Saudi Arabia,” he said, adding that Sri Lanka is an island that could offer the best to Saudi tourists for family holiday, children’s entertainment and for honeymooning.
“There are several areas where Saudi businessmen could invest in viable sectors,” he said, adding that these new sectors will be unfolded to Saudi entrepreneurs during his tenure in office.


KSA sets bar for quality of service in communications, IT sector

The quality customer service will empower users to make informed decisions before purchasing any of the providers’ services. (Reuters/File)
Updated 18 July 2018
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KSA sets bar for quality of service in communications, IT sector

  • The update includes standards and indicators that assess the quality of service and enables consumers to view comparative quality-of-service information
  • Providers not able to compete in service quality enhancement due to lack of know-how or resources will try new approaches to attract and retain clients from a marketing angle such as decreasing rates, promotions and offering new plans

RIYADH: The Communications and Information Technology Commission (CITC) has released an update to regulate the quality of services by telecommunications service providers (TSP) in the Kingdom. 

The update includes standards and indicators that assess the quality of service and enables consumers to view comparative quality-of-service information on the following services: Internet, mobile phones and landlines, while the CITC categorizes providers on the volume of complaints that subscribers bring to the commission.

The CITC shared a sample complaint report for the fourth quarter 2017 that indicates a variation in the number of complaints posted on all services. 

Two crucial businesses elements are on the line: Reputation and customers’ loyalty. The new indicator should encourage all carriers in Saudi Arabia — STC, Mobily, Zain, Go, Lebara and Virgin — to strategically build customer-centricity across the sector by creating a new unit for customer quality management and connect it to all other departments.

Telecommunication providers who intend to invest in enhancing the quality of service and problem-solving strategies will gain a broader market share than what they have today, and possibly increase their rates. 

Providers not able to compete in service quality enhancement due to lack of know-how or resources will try new approaches to attract and retain clients from a marketing angle such as decreasing rates, promotions and offering new plans.

Disseminating a comparative data of service providers highlights two new significant values in the Saudi corporate market — transparency and quality customer service. The emergence of these two values will empower users, individuals and establishments to make informed decisions before purchasing any of the providers’ services listed on the indicator. 

The new regulation aims to meet the following objectives: Develop services in telecommunication and information technology, provide consumers with a high quality of telecommunication services, and to motivate competitiveness among service providers, along with urging transparency among their registered users.

The telecommunication and information sectors play a significant role in all aspects of a country, and legislating a service quality indicator as part of the digital transformation in Saudi Arabia will create an environment that attracts new international service provider to enter the Saudi market. 

Saudi Arabia is capitalizing on information technology. Dashboards to deal with challenges and monitor businesses performance, starting with the TCC execution plan to use data by the fourth quarter of 2018, will set the bar for quality of service in the telecommunication sector and force providers to be more customer-centric.