JEDDAH: ARAB NEWS
Published — Tuesday 11 December 2012
Last update 10 December 2012 7:11 pm
Saudi Arabian Airlines will establish an inflight service academy in the third quarter of 2013 as part of its efforts to improve customer services, said Khaled Al-Molhem, its director general.
Speaking at the graduation of 50 new flight attendance yesterday, he stressed the airline’s plan to provide continuous training to its flight attendants.
Prince Fahd bin Abdullah, president of the General Authority of Civil Aviation and chairman of Saudia, distributed certificates to the graduates.
Apart from Al-Molhem, senior Saudia executives and prominent industry leaders attended the ceremony in addition to relatives of graduates.
“The advanced training for flight attendants is a new program offered by Saudia to train and employ young Saudis,” said Abdullah Al-Ajhar, executive vice president for public relations.
He said the training was given for seven months, adding that the program was aimed at improving Saudia’s in-flight services.
“Saudia’s top management has approved a number of advanced training programs for its various sectors,” Al-Ajhar said.
This is the first group of 50 graduates completing the training program, adding that they were selected for training after personal interviews and assessing their English language speaking capabilities.
The course included English language studies, time management, communication skills, group work and interaction with others. The trainees were informed about the airline’s strategic sectors, globally followed best practices in in-flight services, and aviation terminologies that are used at international level.