Etihad Airways wins major recognition

Updated 15 May 2015

Etihad Airways wins major recognition

Etihad Airways has been honored with two accolades at the INSIGHTS Middle East Call Center Awards 2015. This is the fourth consecutive year in which the airline has been recognized at the annual ceremony, which was held in Dubai on May 12, and was attended by 300 call center professionals and service providers from across the region.
The airline received the awards for Best Industry Call Center for its Al Ain Contact Center, and for Best Career and Skills Path for its Team Leader Passport program.
Etihad Airways Chief Commercial Officer Peter Baumgartner said: “Once again, this modern, world-class facility has been recognized for its professionalism, superior levels of customer service, and its intensive program of career development and training. Mirroring the huge strides Etihad Airways is taking, a progressive center of this kind is a crucial tool in our efforts to provide a remarkable guest experience.”
He added: “We continue to push forward with our drive to develop Emirati talent within our contact center teams. Our Al Ain Contact Center provides a unique environment where Emirati women can increase their skills and receive career development, while continuing to maintain a healthy work/home balance."
"We currently employ 143 Emirati staff at this facility. In 2014, we opened an additional wing of the award-winning Al Ain Center and now have over 200 employees working there, who last year answered over one million calls. Our aim is to encourage more Emiratis to join this valued team of skilled individuals,” he said.
Together with Etihad Airways’ two other contact centers located in Abu Dhabi and Manchester, the airline employs 600 call center personnel, who in 2014 answered 2.6 million calls, in 15 different languages across 39 world markets.
The Team Leader Passport program is an 18-month to two-year team leader development journey featuring 11 learning interventions.


Mobile Legends launches new hero for MENA

The new Middle Eastern hero, Khaleed, also known as the Desert Scimitar, demonstrates the temperament of the desert warrior and will join the virtual battlefield on Aug. 7.
Updated 03 August 2020

Mobile Legends launches new hero for MENA

Mobile Legends: Bang Bang, a mobile multiplayer online battle arena (MOBA) developed and published by Moonton, has launched a new Middle Eastern hero on the occasion of Eid Al-Adha. Khaleed, also known as the Desert Scimitar, has been available for purchase since July 31 and will join the virtual battlefield on Aug. 7.
Wearing armor and equipped with a sharp sword, Khaleed demonstrates the temperament of the desert warrior. He has three distinct skills that he uses to tackle his enemies.
The first is called Desert Tornado, which sees Khaleed leap into the air and spin around with his weapon. If he is able to hit a hero, he can dash toward that hero’s direction and use Desert Tornado again.
The skill can be used up to three times. The second skill, called Quicksand Guard, harnesses the power of sand to give Khaleed regenerating capabilities and a reduction in damage. When used, heroes advancing toward Khaleed will be slowed significantly. The third skill is called Raging Sandstorm, where Khaleed summons a sandstorm at the designated location.
Enemies in the direction of the sandstorm will be knocked back. Meanwhile, those who are at the landing spot will be heavily damaged.
Additionally, his passive ability is called Sand Walk. When moving, Khaleed is able to accumulate sand, and when the meter is full, he will begin gliding on the map. When active, he has increased movement speed and damage.

HIGHLIGHTS

• According to Google, Mobile Legends ranks No. 3 in the UAE, and No. 7 in Saudi Arabia and Kuwait.

• The game has been downloaded more than 500 million times. • It has held eSports events such as cosplay competitions, tournaments and roadshows in different countries.

Moonton, an international gaming company, aims to bring different kinds of exciting online games to users around the world.
In Mobile Legends, users can team up with their friends, family or other players to fight enemies and kill monsters, and enjoy a sense of victory brought by the power of the team.
With the rise in internet usage in the Middle East, more and more international gaming enterprises are eyeing to enter the region.
Recently, Mobile Legends has seen an increase in its popularity in the Middle East, with top YouTubers such as Arab Games Network and oCMz calling on their fans to download the game.
According to Google, Mobile Legends ranks No. 3 in the UAE, and No. 7 in Saudi Arabia and Kuwait. The game has been downloaded more than 500 million times and has held eSports events such as cosplay competitions, tournaments and roadshows in different countries.