Etihad Airways wins major recognition

Etihad Airways wins major recognition
Updated 15 May 2015

Etihad Airways wins major recognition

Etihad Airways wins major recognition

Etihad Airways has been honored with two accolades at the INSIGHTS Middle East Call Center Awards 2015. This is the fourth consecutive year in which the airline has been recognized at the annual ceremony, which was held in Dubai on May 12, and was attended by 300 call center professionals and service providers from across the region.
The airline received the awards for Best Industry Call Center for its Al Ain Contact Center, and for Best Career and Skills Path for its Team Leader Passport program.
Etihad Airways Chief Commercial Officer Peter Baumgartner said: “Once again, this modern, world-class facility has been recognized for its professionalism, superior levels of customer service, and its intensive program of career development and training. Mirroring the huge strides Etihad Airways is taking, a progressive center of this kind is a crucial tool in our efforts to provide a remarkable guest experience.”
He added: “We continue to push forward with our drive to develop Emirati talent within our contact center teams. Our Al Ain Contact Center provides a unique environment where Emirati women can increase their skills and receive career development, while continuing to maintain a healthy work/home balance."
"We currently employ 143 Emirati staff at this facility. In 2014, we opened an additional wing of the award-winning Al Ain Center and now have over 200 employees working there, who last year answered over one million calls. Our aim is to encourage more Emiratis to join this valued team of skilled individuals,” he said.
Together with Etihad Airways’ two other contact centers located in Abu Dhabi and Manchester, the airline employs 600 call center personnel, who in 2014 answered 2.6 million calls, in 15 different languages across 39 world markets.
The Team Leader Passport program is an 18-month to two-year team leader development journey featuring 11 learning interventions.