Fears about long queues worry UK airport officials ahead of Olympics

LONDON: The first taste of British life for most travelers landing at Heathrow Airport these days is the queue.
That long line snaking back and forth to passport control can be maddening, and even the British — masters at manners when it comes to waiting in line — are beginning to lose their patience.
Take Joan Collins, the actress who describes herself on her Twitter feed as “Much Travelled. Exhausted,” was shocked when she passed through Heathrow last month. She had a message for Home Secretary, Theresa May. “Arrived LHR after great trip on (at)British Airways but 1000s waiting at passport control — listen up Ms. May — need more officers!”
All the bad news about queues last month sparked concerns about the fate of tourist hordes arriving for the Olympics. With the games less than 50 days away, the bad press about lines unsettled British authorities, who have been falling all over themselves to make sure that everything is ready and moving smoothly for the sporting extravaganza.
More people than ever used Heathrow last year — nearly 70 million passengers —straining an arrivals process that relies on traditional, staffed immigration desks, according to Ben Vogel, the editor of IHS Jane’s Airport Review. Those lines have been blamed on the government, the airline schedules — and even the wind.
Although by many accounts the lines have eased, the relentless bad publicity has been painful for Heathrow — even though it is the border agency, not the airport operator BAA, which is responsible for slimming the queue. People who are waiting complain that desks aren’t always manned — even as the numbers grow.
“Is it simply that the onset of the Olympics has made people take notice of a problem that has long existed?” Vogel said. “In a word — yes.” The UK Border Force has promised to put on more staff during peak days leading to the Olympics, which take place from July 27-Aug. 12. They promise that they’ve planned — taking account of how many people are coming and when — and that all desks will be staffed during peak periods from mid-July to early August.
“We’re ready,” said Marc Owen, the director of the border force for Heathrow. “We’ve been planning for a couple of years for a safe and secure games, doing that in partnership with BAA and the airlines. We’ve got the staff in place. We should be in a very strong position to have all the desks full.”
Still, it doesn’t mean things are great and it is problematic when high profile people take to Twitter to vent. Al Roker of NBC’s Today Show found himself waiting Tuesday — and decided to share.
“Stuck in an (sic) huge customs line,” Roker wrote on his Twitter feed. “Hope London does better with the Olympics.” With some 500,000 visitors traveling through British airports for the games, this is a problem that needs to be solved.
n FROM: THE ASSOCIATED PRESS