Customer service excellence: ALJ clinches top position

Abdul Latif Jameel Co. Ltd. (ALJ) has received a Customer Service Excellence Award from Toyota Motor Corporation (TMC) in Japan for the distinguished services it offers to its customers through its applications and programs at all ALJ branches around the Kingdom.
Toyota announced that ALJ has won the first position in the awards.
In 2012, Toyota launched a program including an award to recognize its distributors around the world for the best services offered to customers, based on the various customer service standards. Eligibility for the award is governed by a point system set by Toyota, and is applied universally to all distributors.
Hiroyuki Yokoyama, manager of customer service department at TMC, sent a letter to congratulate Mohammed Abdul Latif Jameel, president of ALJ, in which he appreciated ALJ’s efforts to serve the customers in all departments.
On the other hand, Jameel said the award comes as a motivation to show more efforts, and to improve and develop services provided to customers.
Jameel said ALJ mission is based upon serving the guests which comes first.
Last year, ALJ received several awards, such as excellence award in making record achievements during 2011 and excellence award in achieving outstanding levels in customer satisfaction.
ALJ has more than 14,000 employees, providing the service through above 400 service points around the world.