Amex: A new card is just a phone call away

The American Express card has truly distinguished itself as a top performer and its admirable performances have set it as the best choice for travel, says a top executive of American Express.
Robert Lickley, director of luxury travel and lifestyle premium products, also said the Amex cards had set up very high benchmarks unattainable for peers in the card industry.
In keeping with the global leadership position of American Express in the card payment industry, American Express Saudi Arabia Ltd. is committed to bringing the most innovative programs to card members in the Kingdom.
Moreover, it supports its card members’ lifestyle aspirations by offering a host of financial, travel and lifestyle related services.
He said the American Express Card comes with a wealth of benefits. For example, Centurion and Platinum card members can, through their concierge and personal account manager, have access to the most coveted hotel and resort brands in the world in addition to exclusive fine dining and travel programs tailored specifically to fit their needs and aspirations.
All other card members can benefit from our online travel platform designed and managed by Travelocity as well as global and local offers through the Selects program.
He added: “All American Express cards come with a complete range of travel insurances covering all aspects of the trip from the very small details like lost or stolen luggage, missed connections… all the way to travel accident insurances.”
Lickley maintained that the core values of American Express are the same in every country — quality, professionalism, integrity, courtesy and efficiency.
Referring to the key safety features of the card, he said: “It is our commitment to ensure that our card members are able to avail hassle free services and perform their transactions without being subject to fraud.”
He said: “Therefore, we have invested in sophisticated technology to identify and detect fraudulent use of our cards.”
Highlighting the key safety features to protect the Saudi traveler, he said the Amex services include SMS and e-mail communications between American Express and card members for every single transaction inside the Kingdom or abroad.
“We ensure prompt response on lost or stolen card to stop fraudulent use of cards,” said Lickley.
“We are committed to dispatching a replacement card to our card member anywhere in the world as quickly as we can manage almost always within 48 hours from receiving the request,” the Amex executive said.
“We are operating 24X7. We’re here to help. We are just around the corner… Just a phone call away,” he added.
One can get the assistance instantly anytime, across the globe.
Moreover, American Express also facilitates online access to provide hassle free service by building a state-of-the-art online portal which is very secure and convenient to all our card members to visit their account anytime anywhere.
Through their interactive website, the card members can track all their expenses, retrieve their statement, activate their new card online, submit any service request and even view their cash pin for ATM cash withdrawals conveniently and securely.
He said retail protection is another benefit available on the cards ensuring hassle free shopping facilities and all card members purchases are insured against theft and damages for a certain period governed by the terms and conditions.
Referring to the best products offered by Amex, Lickley said the company will continue to innovate and deliver world-class products and services for customers in Saudi Arabia.
Commenting on the reasons behind his decision to move to Amex from BMI in the Kingdom, where he was general manager, Lickley said Amex has an excellent global reputation and it bears eloquent testimony to the high standards.
Moreover, at the American Express, “I have the opportunity to develop the travel benefits for card members especially to the premium card members,” said Lickley.
“I also have the opportunity here to expand experiential lifestyle activities for premium card members and enhance those as part of the travel and lifestyle concierge offered to premium card members as part of their membership,” he said.
Amex (Saudi Arabia) Ltd. is a joint venture company, equally owned by Amex (Middle East) EC and the Saudi Investment Bank. It owns and operates the American Express card and merchant business in the Kingdom.
Though American Express products were available to customers, merchants and corporations in Saudi Arabia for over 20 years, the formation of Amex (Saudi Arabia) Ltd. in 1999, represented a major milestone for the development of the American Express Brand in the Kingdom.
Combining the resources and expertise of American Express with the Saudi Investment Bank has contributed to developing and expanding the services offered to American Express card members and merchants in the Kingdom.