Consumers warned not to buy counterfeit goods

Updated 21 September 2013

Consumers warned not to buy counterfeit goods

A prominent Jeddah businessman has expressed concern over the huge volumes of counterfeit electrical and electronic appliances flooding the Saudi market through Dubai.
“Commercial fraud not only adversely affects the national economy, but also has an impact on businesses and consumers alike,” said Muhammad Ba Ja'afar on the sidelines of the opening session organized by the Chamber of Commerce and Industry in Jeddah yesterday.
Present at the session were Muhiddeen Hikami, assistant secretary general of Jeddah Chamber, and Abdullah As Sufyani, director of the anti-commercial fraud department in Jeddah, along with representatives from the electrical, electronic appliance and food industry. Ba Ja’afar said his business was adversely affected as a result of the 10 to 20 percent rate of counterfeit goods entering the Kingdom “through illegal means.” “Last year, we lost more than SR 20 million.
“I urge consumers to be more careful when they buy consumer electronics or electrical appliances. They should make sure that they have the original brand,” he said.
Hikami said that many businesses incur large losses as a result of counterfeit goods in the market. “Their annual losses amount to more than SR 4 billion.
We have recent statistics that show that a bout 80 percent of stores in local markets sell counterfeit goods and that 20 percent of consumers have counterfeit goods in their homes.
The quantity of counterfeit medicine in the local market currently stands at about 25 percent,” he said.
“This is harmful to consumers and society at large, especially when the goods are food and drink items. We, at the Jeddah Chamber, continue to educate the public about commercial fraud.
It is a serious matter,” he added.


Saudi app fights fake promotions, discounts

Some stores raise the prices then claim they are offering discounts. (SPA)
Updated 30 September 2020

Saudi app fights fake promotions, discounts

  • Companies and online businesses can apply for a discount license and promote seasonal sales through the application

RIYADH: A new electronic app will now protect consumers against fake and illegal discount offers and promotions, said a spokesman for the Saudi Commerce Ministry.
The app will also let consumers check if sales are still valid and useable. If they are invalid, consumers can report violations directly to the ministry, he said on Tuesday.
The spokesman, Abdulrahman Al-Hussain, said that companies offering discounts are required to follow certain procedures. They must apply for a license, mention products covered by discounts, provide a list of product prices before and after discount, give a discount percentage and put a before and after prices on a product price tag, he said.
The e-discounts app also lists companies that have a license to offer discounts, and explains the types of discounts licensed by the ministry. The app can be accessed on smartphones.

HIGHLIGHT

The e-discounts app lists companies that have a license to offer discounts.

Another feature available on the app is the ability to search for consumables or companies and show the percentage and duration of discounts. It also allows consumers to find the location of a company through Google Maps.
“The ministry requires the companies to print the license of discounts and display it properly. For online stores, the license of discounts should be clearly shown on the website,” said Al-Hussain.
“Companies and online businesses can apply for a discount license and promote seasonal sales through the application. This service gives discounts, sales, and promotions more credibility,” he added.
Muhammad Al-Hamad, a former president of the Consumer Protection Association, said the ministry should double-check the prices before discounts and ensure there is a price tag showing the price and the value-added tax, as well as the discount percentage and price after tax.
“Some stores raise the prices then claim they are offering discounts. The consumer should search for the quality before the price and also ask if there is an aftersales service,” he said. “The consumer should also demand a receipt because this is the only proof showing that he or she has bought the product,” he added.