Egyptian start-up Shamseya empowers people with medical information

Egyptian patients at a health center in Cairo. (Supplied)
Short Url
Updated 13 December 2019

Egyptian start-up Shamseya empowers people with medical information

  • Online portal helps citizens find health services and hospitals suited to their needs
  • Aim is to develop new service to allow patients to locate exact services by phone

DUBAI: Cairo-born entrepreneur Ayman Sabae had long wanted to tackle the inadequacies of the Egyptian health care system. But it took the historic events of the Arab Spring to spark his eureka moment.

“It was a very vivid time in my life. For over two weeks, the protesters were put in a position where they had to function as a community to meet their daily needs,” Sabae said of the 2011 Egyptian uprising.

“I saw first-hand how people had to tackle everything from scratch without government help; they came together and created makeshift health clinics to address their own needs.

“It showed me that people are capable of self-organizing based on what people want — not simply because faceless executives decide what is best for them.”

Soon after the Egyptian revolution began, Sabae launched Shamseya, a health startup that puts people at its core.

“I founded my startup with the intention of creating tools that give power to the people,” he said. “Shamseya seeks the creation of a dynamic, community-based health care system.”




Egyptian entrepreneur Ayman Sabae. (Supplied)

According to Sabae, most Egyptians are eligible for social health insurance but much of the population misses out on quality health care due to national inaccessibility of information.

“A lot of people don’t get access to what’s best for them because they don’t know what’s available, they get lost in bureaucracy, or they are worried about the poor quality of services,” he said.

Shamseya, which runs on both grants and private consulting fees, has launched an online portal to help Egyptian patients find the health services and hospitals that are suited to their needs.

The Eghospitals platform is populated with data inputted by NGO or community members who conduct “mystery patient” tests at hospitals.

The results are collated into a comprehensive nationwide portal, which ranks and rates hospitals based on their specialities.

“The idea behind Eghospitals is to hold hospitals accountable with ad-hoc inspections,” said Sabae.

Each hospital receives an online rating, as well as physical signs that can be placed at the hospital premises as badges of trust.

The organization is also working on adding niche ratings, such as youth, women and disability-friendly facilities.

“Historically, there has hardly been any accurate or credible information in Egypt that enables people to make informed decisions about their treatment,” Sabae said.

“In Egypt, people tend to use word-of-mouth for health recommendations but this only reflects subjective experiences; it’s not sufficient for specific treatments. This is why we designed a patient-centric tool for the quality of hospitals.”

Shamseya, which describes itself broadly as a health solutions company, has also developed a platform that allows patient grievances to be flowed through the correct channels.

The platform, Melior, delivers valuable information about complaints to stakeholders across the health care system.

According to Sabae, the organization also has plans in the offing to develop a personalized citizen’s support program that guides people on how best to benefit from the Egyptian health care system.

Dubbed “El Naseh,” the initiative is designed to allow Egyptians to pick the phone and locate the exact services they need.

“The aim is to avoid lots of parallel systems and to maximize the efficiency of the national health care system. It’s about maximizing what we already have in the country,” Sabae said.

“Ultimately, the entrepreneur believes that the sustainability of any meaningful health care reform relies on ensuring full community engagement in the design, implementation and monitoring of the programs.”

Looking to the future, Sabae said: “Ideally speaking, I would hope for the full implementation of a universal health care system that would provide quality health care for all, regardless of their income, gender, geography, or social background.

“The only way this is possible is with a system that listens to the people, gives them choices and allows for feedback. A futuristic health system needs to be patient-centric — this is the only way to build a sustainable health care system.”

 

• This report is being published by Arab News as a partner of the Middle East Exchange, which was launched by the Mohammed bin Rashid Al Maktoum Global Initiatives and the Bill and Melinda Gates Foundation to reflect the vision of the UAE prime minister and ruler of Dubai to explore the possibility of changing the status of the Arab region. 


This Lebanese food shop is providing meals for Beirut blast victims

Updated 12 August 2020

This Lebanese food shop is providing meals for Beirut blast victims

DUBAI: On the night of the Beirut port blasts, which killed 154 civilians and injured thousands on August 4, Lebanese food shop owner Nabil Khoury and his brother decided to launch one of the very first initiatives for distributing packaged meals to those impacted by the catastrophe. Within a week, more than 3,000 meals have been cooked in the kitchen of Khoury’s vegetarian delicatessen, “Dry & Raw.”

In an Instagram post, the company shared: “We are all one in this. This is the least we can do for you, for us and for our country.”

With the help of staff and numerous young volunteers, along with Khoury’s loyal clients (who generously donated meat and poultry), a variety of hot meals incorporating carbohydrates and proteins, sandwiches and salads have been distributed to many, including selfless medical doctors, volunteers and families in need.

“With the donations, I cannot tell you how much people love to help each other — it’s overwhelming,” Khoury, 45, told Arab News.

He collaborated with the Lebanese Red Cross, the Lebanese Food Bank and local NGO Hot Pot Meal to deliver food to different parts of Beirut, such as Gemmayze, Mar Mikhael and Karantina, which were all severely damaged by the explosions.

“No picture or video could describe the damage that has occurred,” he explained, adding how the country was already suffering from an economic meltdown and the coronavirus pandemic. “In the early hours, people were busy helping each other, takingothers to hospitals, and burying the dead. But now, they are very angry at the whole system. Our government has resigned, but this is not the solution — the whole corrupt system has to step down. This explosion broke the last bone in our back.”

Having previously worked for NGOs, Khoury opened “Dry & Raw” in February 2020; a few months after the October uprising that witnessed nationwide anti-government protests.

Encouraging local food production, Khoury claims the conceptual shop is the “first of its kind” in Lebanon, offering organic, vegan, gluten-free and vegetarian foods, which have been produced in-house.

In addition, select produce is grown at the shop’s own farm.

Khoury recalled: “People criticized the fact that we opened the shop in the midst of an economic crisis, but we said: ‘This is the future and we should really start local production now’.”