Investment ministry establishes coronavirus response center to keep businesses operating

Saudi Arabia’s Minister of Investment Khalid Al-Falih said that global leaders and decision-makers were still not fully clear on how long the COVID-19 situation will last, or how long mitigation efforts will have to be managed. (File/AFP)
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Updated 22 March 2020

Investment ministry establishes coronavirus response center to keep businesses operating

  • The MCRC is continuing to coordinate with more than 7,000 investors throughout the Kingdom
  • MISA has also developed a business continuity playbook, which is available on its website

DUBAI: Saudi Arabia’s Ministry of Investment of Saudi Arabia (MISA) has established a dedicated COVID-19 Response Center (MCRC) to support business continuity and mitigate negative business impact as governments across the world implement measures to combat and limit the pandemic, state news agency SPA reported.
The MCRC is continuing to coordinate with more than 7,000 investors throughout the Kingdom, facilitating government support services and advising stakeholders on best practices to approach potential challenges.
“This is an extraordinary time, and we understand that many investors and business leaders are concerned,” said Khalid Al-Falih, Saudi Arabia’s Minister of Investment.
“We activated the MCRC this past week as part of a proactive plan to ensure business continuity for our partners in the midst of this unprecedented challenge.”
He said that global leaders and decision-makers were still not fully clear on how long the COVID-19 situation will last, or how long mitigation efforts will have to be managed.
“We at MISA want to reassure our partners that we are working around the clock to support them in every way we can.”
He said MCRC had received more than 1,400 calls and requests in the last five days, adding that MISA has deployed more than 530 support services for its partners.
During this period, MISA has also issued or renewed 110 business licenses – in a clear indication that the Ministry is ensuring continuity of service and support.
“Like most of the world right now, our staff are currently working from home to help prevent the spread of COVID-19. But they are fully integrated and equipped to support our partners,” the minister added.
“They stand ready to provide guidance and resources as needed – whether via telephone, email, and through our social media channels. We are also coordinating with all government agencies to facilitate and deploy services and incentives as needed, while proactively identifying emerging challenges that investors might face in the days and weeks ahead and working to solve them as soon as possible.”
MISA has also developed a business continuity playbook, which is available on its website, along with a regularly updated database of frequently asked questions to help businesses quickly find answers to common questions, as well as stay up to date with the latest information on government services and support programs.


For Saudis stranded abroad due to pandemic, Kingdom’s embassies offer crucial lifeline

Saudi Ambassador to Indonesia Essam bin Abed Al-Thaqafi reassuring Saudis about their safe return to the Kingdom. Saudi missions around the world continue to provide advice and accommodation for stranded citizens. (Photos/Supplied)
Updated 31 March 2020

For Saudis stranded abroad due to pandemic, Kingdom’s embassies offer crucial lifeline

  • Saudis stranded abroad by coronavirus tell Arab News how they cope

RIYADH: Hundreds of Saudi citizens stranded abroad due to the coronavirus travel bans are living in the lap of luxury at the expense of the Kingdom.
Since the first case of the coronavirus disease (COVID-19) was reported in Saudi Arabia, the government has been taking all necessary measures to protect its people through the closure of schools and offices to the halting of international and domestic flights.
And Saudi embassies around the world have been working day and night to organize the safe return of citizens, posting flight deadlines and important contact numbers on Twitter.
However, not all Saudis studying, working or on vacation in other countries have been able to make it home.
As the world battles with the pandemic, the Saudi government has been trying to ensure the well-being and health of its citizens stranded abroad, urging Saudi nationals to abide by the rules and regulations of the countries of their residence.
The Kingdom has expanded a ban on international flights for two weeks to help authorities fight the virus effectively within the country.
A number of Saudi families, tourists, businesspeople and students have found themselves stuck in the US capital, Washington, DC with no idea of when the next evacuation flights will take place.
However, the Saudi Embassy has provided luxury hotel accommodation for stranded Saudi nations including full-board meals and free laundry services.
Ayman Nassief and his family were on a two-week holiday in Orlando, Florida when the travel ban came in.
“When they closed Disney World in Orlando, we sensed something, and decided to go back to Washington to take the first flight to Saudi Arabia,” said Nasseif, an architect from Jeddah who had traveled to the US with his wife Safinaz Salamah, a pediatrician, and their daughter Hatoon, a freelance graphic designer.
“I knew that the flight had been canceled before I arrived in DC, so I called the embassy on their dedicated hotline. The embassy immediately made arrangements for our stay at the Hilton McLean hotel.”
The Saudi Ministry of Health made it mandatory for people entering the Kingdom after March 11 to go into 14-day quarantine and Nasseif said his family’s places of work had been very cooperative and understanding over their situation.

 

 

Safinaz said she was keen to get back to Saudi as soon as possible to help in her role as a pediatrician. “I wish I was there to return some of the favor that the government has bestowed upon me.
“I sit here with my family at the expense of the embassy; it is taking care of our accommodation, food and even paying for our laundry here. Now I really know what it means to be Saudi,” she added.
Nasseif said: “We understand the burden on the government, and we want to go back as soon as possible, but we realize how big the pandemic is. It put us at ease that the government was taking extreme measures to fight the virus, and we stand along with them.”
Another Saudi citizen, Faten Ahmed, became stranded at the Hilton McLean after her flight home was canceled during a visit to Florida to see her brother.
“Although I am missing my family and home, the help I have received here has made it up for me. I have nothing to complain about. I only hope the world passes through this crisis with the minimum of lost lives.”
Ahmed had only been in Miami for 24 hours before she heard the travel ban rumors and drove immediately to Orlando to catch the first available flight to Washington, DC. However, when she got there all flights to Saudi Arabia had been grounded.

Ibtihaj Al-Hanaki who was in the US capital for a brief personal trip was also unable to return due to the pandemic. Her flight was one of the last to land in the city from the Kingdom before things were shut down.
“I didn’t think that things will escalate this fast, when I finished my business here I tried to go back, but unfortunately it was too late,” the mother of two boys, 2 and 5, told Arab News. “I miss them too much, I didn’t plan to leave them for a long period, and they weren’t prepared for that,” she said.
Nevertheless, Al-Hanaki praised the action of her country to take strict precautions during the coronavirus outbreak, which has brought most of the world to a halt.

HIGHLIGHTS

• Saudi embassies around the world have been working to organize the safe return of citizens, posting flight deadlines and important contact numbers on Twitter.

• Saudi Embassy in Washington has provided approximately 40,000 Saudi students in the US with clear guidance and advisories regarding how to ensure that their studies are not disrupted.

Fahad Nazer, spokesperson at the Saudi Embassy in Washington, told Arab News: “The well-being of Saudi citizens abroad is the top priority of all of the Kingdom’s diplomatic missions around the world.
“The Saudi Ambassador to the US Princess Reema bint Bandar bin Sultan is personally overseeing the embassy’s effort to ensure that Saudis currently unable to return to the Kingdom due to the international travel restrictions, have adequate accommodation until the restrictions are lifted.
“The Kingdom’s embassy in Washington, in addition to its consulates in New York City, Los Angeles and Houston have spared no effort to make sure that the approximately 600 Saudi citizens who were visiting the US and are currently unable to return to the Kingdom have all their needs met,” said Nazer.

A group of Saudis gathered in the lobby of a hotel in Washington, DC.

“The accommodation, provided free of charge, includes transportation from airports to hotels and lodging at hotels, along with complimentary meals. In addition, the Kingdom’s cultural mission in Washington has provided approximately 40,000 Saudi students in the US with clear guidance and advisories regarding how to ensure that their studies are not disrupted, including guidance on distance learning.”
The embassy and consulates in the US have also advised all Saudis to strictly adhere to the public health and safety advisories issued by the states they reside in.
Saudi embassies and consulates around the world continue to closely monitor the spread of the coronavirus and provide advice and accommodation for stranded citizens.
In Indonesia, a video went viral of the Saudi ambassador to the country, Essam bin Abed Al-Thaqafi, reassuring a large crowd in an airport that they would all be cared for. “Our responsibility lies in overseeing that we care for you during this time,” he said.
The Saudi Embassy in Indonesia flew out 800 citizens and those that failed to make the flight have been provided free accommodation.
“There is no doubt that the authorities in the Kingdom are working hard for their return, but after taking all necessary precautions,” the envoy added.
The Saudi Embassy in Egypt helped to evacuate 5,900 Saudis in the space of 72 hours with the Kingdom’s ambassador, Osama Nugali, personally overseeing operations at the airport.
“The Kingdom of Saudi Arabia has always been at the forefront of caring for its citizens whether in the country or abroad. The instructions we received from the leadership were to help facilitate and to accommodate the needs of our citizens during this crucial time,” he told Arab News.