Rotana unveils health & safety program for hotel guests

Rotana unveils health & safety program for hotel guests
Hotel management company Rotana operates 69 properties across the Middle East, Africa, Eastern Europe and Turkey.
Short Url
Updated 24 June 2020

Rotana unveils health & safety program for hotel guests

Rotana unveils health & safety program for hotel guests

Rotana, a hotel management company headquartered in the UAE, is promising guests peace of mind from check-in to check-out with the launch of its new “Rotana Safe Space” health and safety program.

Understanding that consumer expectations have drastically changed since the global COVID-19 outbreak, the initiative focuses on what guests now value most — a contactless hospitality experience throughout their stay using tools such as the Rotana app or their own devices and significantly enhanced cleaning and disinfection practices certified by water, hygiene and energy technologies and services provider, Ecolab.

The hospitality firm, which operates 69 properties across the Middle East, Africa, Eastern Europe and Turkey, has also partnered with SGS, an inspection, testing, verification and certification company, to monitor and verify cleanliness and hygiene procedures at every property.

Bolstered room-cleaning procedures that come with an “Unlock your Safe Space” assurance for guests are a focal point of the Rotana Safe Space program and range from full disinfection processes using intense aerosol methods to strict chemical and thermal treatments for bed and bath linens.

Rotana has also rolled out a host of contactless services, from online check-in, check-out, menus and restaurant bookings to grab-and-go packaged food options and flexible room-cleaning options.

“The well-being of our guests is always our priority at Rotana, but unprecedented times call for unprecedented measures, so we have embraced the latest technology, boosted our employee training and strengthened our already stringent health and safety procedures to launch a new program that gives guests peace of mind throughout their stay,” said Guy Hutchinson, president and CEO of Rotana.

“Rotana Stay Safe focuses on what is most important to guests right now — contactless experiences and services and robust cleaning and disinfection practices verified by global experts, providing them with reassurance that when they stay with us, they are safe in our care.”


Saudi Arabian Airlines bags Diamond status for health safety

Saudi Arabian Airlines bags Diamond status for health safety
Updated 17 January 2021

Saudi Arabian Airlines bags Diamond status for health safety

Saudi Arabian Airlines bags Diamond status for health safety

The Kingdom’s national flag carrier Saudi Arabian Airlines (Saudia) has been awarded the Diamond status by APEX Health Safety, powered by Simpliflying, for the airline’s efforts in ensuring the highest standards of cleanliness and sanitation across its operations.

The Diamond status from the Airline Passenger Experience Association (APEX) is an accolade that recognizes industry leadership and stewardship in ensuring that the airline is deploying stringent measures in safety and protection from COVID-19.

Saudia CEO Captain Ibrahim S. Koshy said: “Saudia places the safety of its guests and team members as its highest priority and is committed to exemplary, rigorous sanitization protocols for every step of the journey.

“Safety is paramount. Our team is dedicated to excellence and is ready to provide Saudia’s signature hospitable service onboard while following the coronavirus safety measures, which the airline has instituted.”

APEX CEO Dr. Joe Leader said: “Saudia’s rise to become a 2021 APEX five-star airline has now been further advanced by reaching the pinnacle Diamond-level of hospital-grade health safety for the well-being of every customer.

“With APEX’s 42-years serving as a global nonprofit dedicated entirely to advancing airline passenger experience, Saudia’s commitment to customer care has never shined as brightly as proven now by SimpliFlying’s exhaustive, scientifically-based review.”

Shashank Nigam, CEO of SimpliFlying, a global aviation strategy firm, said: “Saudia has raised the bar for health safety standards in the industry by initiatives such as the brand partnership with Dettol and sanitization of lavatories after each use. Taking such hospital-grade measures in ensuring health safety goes a long way in bolstering trust among travelers.”

A few of Saudia’s health and safety protocols include the following:

Digital boarding passes 

All guests flying with the airline are required to display a digital boarding pass at check-in and boarding counters.

Full sterilization after every flight

Saudia utilizes UVC ultraviolet rays to sterilize its aircraft seats. The new technology works by launching ultraviolet rays to sterilize cabin surfaces within 10 minutes, in a fully medium-sized cabin. UVC sanitation protocols are in full effect after every flight.

Employee testing and kits

Saudia screens all frontline staff and cabin crew members prior to each flight.The airline’s cabin crew wear full PPE kits onboard, which include: Disposable gloves, face masks, eye shield/ goggles, and medical gown.

Social distancing onboard

The cabin crew and check-in team members are mindful of maintaining social distancing at all times with other crew members, ground staff and guests.

Personal kits

All guests flying with Saudia receive a Dettol hygiene kit for comfort throughout their journey.

Onboard cuisine All food and beverages distributed onboard are sealed. Cutlery and flatware are all disposable and presented to passengers within a safety packet.