Tawal, a Saudi Arabian ICT infrastructure service provider, invited its clients to the company’s Customer Experience Event to celebrate the Global Customer Experience Day between Oct. 4-6 in Riyadh. This initiative comes as part of Tawal’s continuous efforts to engage with its clients, updating them on any news and changes, addressing their concerns about the operations, working collectively on finding solutions, and aligning on future plans to enhance their experience with Tawal.
Abdulrahman Al-Moaiqel, chief commercial officer at Tawal, said: “At Tawal, we have a customer-centric mindset. Part of our mission is to offer the most convenient products, services, and business models that suit their needs for a better customer experience with Tawal. We are always in close contact with our partners, and we work together to develop our relationship to ensure mutual success toward enabled ICT sector in the Kingdom.”
The company aims to lead the digital transformation in the Kingdom by offering the ideal answers to customers searching for a reliable and cost-efficient ICT infrastructure. Through this event, which is part of Tawal’s Customer Experience Program, Tawal plans to ensure fulfilling its clients’ needs to build a successful partnership with them.
The company was founded in 2019, making it the first telecommunications tower company in Saudi Arabia and the largest in the region.
Tawal now owns a portfolio of more than 15,000 telecom towers across the Kingdom. Its core activities involve designing, building and managing consolidated telecom infrastructure facilities that enable state-of-the-art and modular connectivity.
Its mandate is to boost infrastructure sharing to enable its customers to achieve operational efficiencies, minimize expenses, and reduce environmental impact.