SIT Distribution opens HTC Care Center
SIT Distribution has opened the first HTC Care Center in Jeddah to provide after sales service to HTC customers. The center is located on Palestine Street in Al-Sanee Telecommunication Center. The care center may be contacted through (2)6732121/(2)6743535.
The fully-equipped center will provide customers with a comprehensive range of services including personalized consultations on new and existing HTC products, fast and efficient warranty repairs and after-sales support including the latest software updates, Internet and e-mail settings and recommendations on the best suitable operator data package based on customer requirements. The center also features an experience zone, to give customers the opportunity to view and have hands-on experience with the company’s new devices and technologies. In addition, customers will be also able to purchase HTC accessories from the center.
Progress Apama expands to ME
Progress Software Corporation will extend its global operations with dedicated sales teams for Progress Apama products in the Middle East. The move comes in response to existing Progress clients of Apama products increasing their activities within the region, and the wealth of new opportunities for electronic trading, risk management and surveillance as the Middle East market develops.
“Over the last few years we’ve seen the market for electronic-based trading in established locations such as New York, Chicago, London and Frankfurt flourish. This is a trend that is being replicated in the less established markets as competition heats up across the globe and because the benefits of electronic trading are being increasingly recognized and deployed,” said Eyad Abedalrazek, sales director, Middle East, Apama, Progress Software.
Dubai, Abu Dhabi, Bahrain and Saudi Arabia, will form the focus for the first phase of expansion within the Middle East, due to the recent growth of these financial centers within the region. Progress has customer activity in the region through global deployments of Apama products and wants to build on that base.
Toshiba launches call center
Toshiba Gulf has opened its new call center which will offer technical support services for Toshiba notebook customers across the Middle East region. The call center will provide service and assistance for consumers in both Toshiba hardware and basic pre-installed software support fields.
“Toshiba constantly engages in enhanced quality of service to offer more benefits to our customers, especially in the Middle East. Our customers can expect that Toshiba will continuously provide them multi-level support. Such is the aim of our Middle East-based call center,” stated Pieter Ickx, Toshiba Vice President for Emerging EMEA.
The Toshiba call center offers extensive service, 24 hours a day and 7 days a week, processing inbound support calls catering to technical information, technical debugging and assisting clients in troubleshooting. Using advanced routing systems, Toshiba customers will speak to the right technical person every time they call through. Toshiba call representatives are highly trained on Toshiba products’ technical information, functionality and usability. Agents are capable of providing a high level of phone-based problem solving support before customers consider any on-site intervention. The multi-lingual, qualified agents support Toshiba through an efficient escalation procedure, aiming for the delivery of total customer satisfaction.
To oversee the call center, Toshiba has appointed a dedicated service manager — Binu Thomas, regional service manager for Toshiba Gulf Computer Systems Division. For technical support, customers can contact the Toshiba call center on 8008971401.
Video services deployed
Etisalat has selected Dilithium to integrate end-to-end video solutions in the UAE, Egypt, and Saudi Arabia. Mobily, Etisalat’s subsidiary in Saudi Arabia, has already deployed an advanced 3G Live TV and Video on Demand Portal powered by the Dilithium ViVAS solution. Etisalat’s additional new multimedia services will vary by region and include Video Portal, Video Call Completion to Voice (VCCV), Video Blogging, Video Push and Video Karaoke.
SPS to distribute Aethra
Samir Photographic Supplies has signed an exclusive distribution agreement with Italian telecom and video communications provider Aethra. The agreement will facilitate the availability of Aethra’s award winning video communications technologies and products in the Saudi market.
The first product being introduced through this partnership is Athena, a highly versatile, portable, roll-about system unique in its interchangeable modules that can be customized to suit any video-conferencing need. This is only one of the several video communication solutions offered by Aethra: from personal to group, from desktop to room systems and from SD to HD devices, for different types of networks.
