RIYADH, 20 May — The Saudi Telecom Company (STC) has clarified that a “communication gap” between the company and its subscribers resulted in the disconnection of many national and international landlines. A number of STC’s subscribers even had their local lines cut.
In a telephone interview, Saleh Al-Jasser, general manager of STC’s Mobile Business Unit, told Arab News that the 0 facility for national and 00 facility for international lines were cut if subscribers had exceeded their credit limit.
The credit limit for expatriates ranges from SR1,000 to SR4,000.
When told that these customers had not been informed of the credit limit in the first place, the STC executive admitted: “There was a communication gap. But the lines will be restored once the subscribers settle their bills. Until then, all outgoing calls will be barred.”
According to Al-Jasser, all those who have national and international facilities cut had exceeded the credit limit and should ring 907 to find out how they can increase it. In the meantime, they should pay their bills.
