Al-Rajhi Banking and Investment Corporation is deploying the Oracle Collaboration Suite for its own call center to enhance its business communication capabilities and reduce administrative costs. Al-Rajhi needed to streamline the way its call center communicates internally as well as with customers, businesses, and suppliers. To achieve this objective, Al-Rajhi chose the Oracle Collaboration Suite.
“We realized that by implementing the Oracle Collaboration Suite, our call center would significantly improve the speed and ease with which our staff communicates both internally and with our customers, while dramatically reducing our total cost of technology ownership,” commented Saeed Al-Ghamdi, deputy GM, Al-Rajhi Banking and Investment.