Many would say I was dreaming if I called for the establishment of e-government in our country. Many other countries have set it up; it speeds up the processing of paperwork that consumes so much public time and energy.
It would be both realistic and acceptable if we activated the system for e-mail as some neighboring countries did several years ago. Important documents and papers are e-mailed to offices instead of having the public personally going to government offices to submit papers and wait for them to be processed.
Why not begin by using e-mail for issuing, renewing and delivering such documents as driving licenses, identity cards, passports, commercial licenses and birth certificates? That would be a great improvement, instead of people wasting their time and energy standing in long queues and being subjected to all kinds of inconvenience, rudeness and frustration by employees in our public offices.
I hope we can soon see some improvement in the way our government works by eliminating the long queues and the wasted hours standing in them.
It is obvious that if government papers and documents are to be processed and delivered, there must first be a very efficient and dependable mail service. We should start by improving our normal mail system and then use it as a point from which to launch e-government.
The world around us is moving fast with e-government now being the norm in many countries. People there do their business at home by pressing a button — no driving long distances, standing in long queues for hours and then having to face another long drive.
It is sad that while the world around us thinks and acts using the latest technology, we compete with each other for a numbered ticket that entitles us to a place in a long queue.
