Hackers access personal data of 14 million Careem taxi users

Updated 23 April 2018

Hackers access personal data of 14 million Careem taxi users

  • Careem has said there’s been no breach of customers’ payment data, but advised users to monitor their bank accounts
  • The company was aware of the hack in January, but only notified users on Monday

DUBAI: Millions of Careem customers were urged on Monday to check their bank and credit-card accounts after the taxi company admitted that cybercriminals had hacked into app users’ account details three months ago.

The company told Arab News that financial data such as bank account details had not been accessed in the breach, but that other data had, including people’s names, phone numbers and emails. 

Nevertheless, it advised customers: “Continue to review bank account and credit card statements for suspicious activity – if you see anything unexpected, call your bank.”

The security breach took place on Jan. 14, but Careem advised customers only on Monday. Raed Nesheiwat, a cyber information security expert in Amman, said the delay was a “huge” problem. 

“Hackers got all Careem’s clients and captains’ personal information. Waiting three months to reveal this to the public is completely unacceptable,” he said.

“They allowed the hackers to use that data while their clients were not aware of the breach.”

Careem told customers in an email on Monday that it had “identified a cyber incident involving unauthorized access to the system we use to store data.”

It said credit-card information remained safe, but the hackers had been able to access customers’ names, email addresses, phone numbers and trip data.

The company said it had “seen no evidence of fraud or misuse related to this incident.”

It went on: “It is our responsibility to be open and honest with you, and to reaffirm our commitment to protecting your privacy and data.”

Careem is thought to have about 14 million customers across the Middle East, all of whose data has been accessed.

A Careem call handler in Dubai told Arab News: “We wanted to make sure we had all the information before we notified customers.”

She said that on discovering the breach Careem worked with the Dubai authorities to establish what had happened.

Asked why customers were not told sooner, she said: “We did not want to alert the hackers that we were aware of the breach before the issue was fixed.”

She said no bank account details had been hacked as this data was held separately, but that other personal information as listed in the company’s email had been accessed.

On the Careem email customers were told to change their passwords and avoid opening emails and links from suspicious or unfamiliar sources.


Saudi Aramco iktva forum kicks off in Dhahran

Updated 3 min 27 sec ago

Saudi Aramco iktva forum kicks off in Dhahran

DHAHRAN: Saudi Aramco’s 5th annual iktva (In-Kingdom Total Value Add) forum kicked off on Monday at the Dhahran Expo center, with over 70 exhibitors, 14 government entities, and 8 international energy partners all present at the mega-event.

Iktva was launched by Saudi Aramco in 2015 to drive increased levels of localization in its supply chain. 

Amin Nasser, President and CEO of Aramco, highlighted the success of the event and how the forum has contributed to the kingdom’s reputation internationally and locally.

“The iktva Forum and Exhibition 2020 represents an ideal opportunity to continue to build on the enormous progress which has already been made in creating an integrated supply chain for the oil field service industry, serving not just the Kingdom but the entire region. As you know, we take great pride in our low-cost production, and our reputation for reliability. A first-class supply chain is a critical factor that makes both possible,” he said.

He also indicated that the success of the event could be seen in the numbers.

“For the first time, the majority of our procurement is from in-kingdom: 56 percent to be exact. Our suppliers have tripled their local purchases of goods and services, their employment of Saudis is up 50 percent, and female employment has increased by almost a third. Our suppliers are exporting 50 percent more from the kingdom, because of iktva,”

Aramco signed 66 initial agreements and strategic and commercial collaborations valued at more than $21 billion with international partner companies and entities from 11 countries in several industrial and business sectors across the Saudi Arabian energy sector.

In addition, a joint venture agreement with Baker Hughes was also signed. The joint venture will be a multi-sectorial non-metallic investment platform designed to innovate, develop and manufacture composite materials for both oil and gas as well as non-oil and gas applications.

The venture will leverage polymer materials and state-of-the-art manufacturing processes to deliver transformational non-metallic products, starting with reinforced thermoplastic pipes. The JV facility will be located at the King Salman Energy Park (SPARK), and will serve the MENA region. 

Launched in 2015, iktva has become one of the Kingdom’s most important and strategic programs focused on developing the energy sector and creating of a world-class supply chain. The program aims to reach 70 percent local content, increase exports of Saudi-made energy goods and services, and create thousands of technical and professional jobs and careers