Timely dose for medical insurance firms: Consider request approved if reply takes more than an hour

Updated 12 November 2014
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Timely dose for medical insurance firms: Consider request approved if reply takes more than an hour

Applications for medical treatment are automatically approved if insurance firms fail to respond within 60 minutes, according to the Council of Cooperative Health Insurance (CCHI).
Naif Al-Reefi, spokesman of the CCHI, said in a statement that the law states that a firm must provide approval for treatment an hour after receiving a faxed request.
Al-Reefi said that the CCHI shut down three insurance companies last year for failing to provide their clients with access to medical treatment.
Al-Reefi said the secretariat of the council supervises and monitors all insurance companies to ensure their compliance with the law. This includes regular inspections, and resolving disputes as they arise.
Al-Reefi said the CCHI has amended its regulations to assist the public to get access to quick health care. The secretariat has made it mandatory for insurance companies to print their phone number on their health insurance cards to facilitate the submission of complaints.
Pharmacist Ahmed Al-Issa, director of private sector management at the Riyadh health department, said the regulations for private health-care institutions and practitioners stipulate severe sanctions on doctors and health facilities that refuse to treat medical-insurance patients or charge extra fees. The fines are between SR80,000 and SR100,000.
Al-Issa said that the regulations also ban government doctors from working in the private sector.
He urged medical-insurance patients to post complaints on the Health Ministry's website if they are denied treatment. The inspectors would investigate complaints.


13,230 families benefit from ‘Sakani’ program in Saudi Arabia

More than 157,000 families benefited from the program during 2018. (SPA)
Updated 17 June 2019
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13,230 families benefit from ‘Sakani’ program in Saudi Arabia

  • More than 157,000 families benefited from the program during 2018

RIYADH: The Ministry of Housing’s “Sakani” program has helped 13,230 families registered on its Real Estate Development Fund list with housing options and finance solutions during May.
This includes 5,835 families who live in their own homes, bringing the total number of families benefiting from the program in different regions of the Kingdom since the start of the year to 68,195.
The Sakani program announced the names of beneficiaries and their national ID numbers through the link https://sakani-names.housing.sa or via the program portal.
More than 157,000 families benefited from the program during 2018.
Ministry of Housing spokesman Saif Al-Suwailem said that Sakani continues to provide its services to beneficiaries according to their needs and abilities. The ministry is keen to provide better services in line with the “Eskan” program, one of the Saudi Vision 2030 initiatives that aims to raise the proportion of residential ownership to 70 percent by 2030.
As part of Sakani’s efforts to provide suitable housing options, the program began to implement 53 new housing projects in different regions of the Kingdom, characterized by affordable prices for a large segment of citizens registered on the lists of the Ministry of Housing.
Al-Suwailem said that the ministry was keen to find solutions for Saudi families that help them to own the right home for them. SPA Riyadh