Meet the Saudi women running 5-star hotels

Sarah Qassim, Jabal Omar Hotels managing director, is shown speaking at a meeting in this handout photo.
Updated 19 January 2018
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Meet the Saudi women running 5-star hotels

RIYADH: Saudi women are making their mark in the hospitality world with friendly smiles and welcoming phrases. Some of them have reached beyond that and are now leading the industry and running high-end properties.

Sarah Qassim is the managing director at Jabal Omar, which is initiating a mega-project around the Makkah’s holy mosque, consisting of 40 towers.

When asked about her experience in the industry, Omar said: “When I first started in 2007 at the InterContinental Hotel in Jeddah, I was one of the first Saudi women who entered this industry; there were foreigners but not a Saudi. It was difficult. I doubted myself; people looked down on me in the beginning. Society couldn’t understand why I chose to work in the hospitality industry. They didn’t understand that it is my passion. Nowadays its completely different. After the King Abdullah Scholarship program, I believe it had a huge impact on women, definitely leading and taking bigger roles.”

Sarah is also an author. “In the hotel lobby” is the title of her published book, which she classifies as an “educational novel.” Most of the story takes place in the lobby; the idea of the novel is based on her experiences in the hotel’s lobby, which spans over 10 years.

Also, a lecturer on hospitality, she gives workshops for the Saudi Commission for Tourism and Natural Heritage, and around 30 females, attend.

Sarah emphasizes: “Saudis are known for their generosity; when you go abroad, they recite poems about our hospitality, culture and beliefs. We are now trying to integrate it with international standards.”

Maram Gogandi, also a leading Saudi female in the hotel industry, was appointed general manager for Park Inn Hotel in Jeddah in 2017, with 12 years of experience in the hospitality industry.

Gogandi has worked all over the world and accumulated many awards, one being an international one — The Company Hospitality Award — which she received in 2017 in Paris. She says that many were pleasantly surprised: “I was the first Arab to win it. It is an international award.”

The high position she holds now didn’t come easy, but after many years of hardships and hard work. Gogandi explains: “I was the first Saudi woman to work in sales for the government and VIP sector. It was difficult then, but now it’s a different story. Now I’m being applauded. Rezidor’s leadership, program supported me and looked into promoting a qualified Saudi female.”

She adds: “Rezidor’s leadership program now has 102 ladies, 21 of whom are in executive positions.”

“My plan is to meet with other hotels and companies, and help train Saudis of both genders. I am now making a requirements program for all Saudis. It will be systemized with specific requirements, in a specific process, in which we can define their skills and put them in the correct position in which they will be able to give more. Even training companies will benefit; we want to make a generation of leaders.”

These leading ladies spoke on their experiences during their long years in the industry. What was noted was that in the span of 10 years many things have changed. What was once considered taboo, and ladies working in this field were looked down upon, is now considered normal and even applauded. They give credit to the King Abdullah Scholarship Program which helped normalize their presence in this field and made it acceptable.

Veteran Saudi females in the hospitality industry are working hard and smart to elevate the status of Saudi women one step at a time.


Saudi Arabia FM: Khashoggi murder investigations will continue until all questions are answered

Updated 6 min 31 sec ago
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Saudi Arabia FM: Khashoggi murder investigations will continue until all questions are answered

  • Saudi Arabia is committed to holding those involved in the murder accountable through the judiciary
  • Al-Jubeir insisted that Crown Prince Mohammed bin Salman had nothing to do with Khashoggi’s death

RIYADH: Saudi Arabia’s public prosecutor is still seeking answers to a number of questions in the investigation into Jamal Khashoggi's death, Foreign Minister Adel Al-Jubeir said on Thursday.

The Kingdom is committed to holding those involved in the murder accountable through the judiciary, and investigations into journalist’s killing will continue until all questions are answered, Al-Jubeir said.

Al-Jubeir added that the defendants and the victim in the Khashoggi case are Saudis and that the incident took place on Saudi land. He continued by saying that there has been an attempt to politicize Khashoggi’s case, and that this is regrettable.

Al-Jubeir insisted that Crown Prince Mohammed bin Salman had nothing to do with Khashoggi’s death.

“The Qatari media have launched an organized campaign against Saudi Arabia and are exploiting Khashoggi’s case,” Al-Jubeir added.

He said there is a difference between imposing penalties on those accused and holding Saudi Arabia responsible for Khashoggi’s death.

Bahrain said Thursday that it rejects the politicization or internationalization of the Khashoggi case. 

The Secretariat General of the Arab League praised the seriousness of the steps taken by Saudi Arabia in the Khashoggi case, and said that the measures show the Kingdom's interest in identifying those involved in the crime. 

Hours after the public prosecurtor's statment, the US placed punishing economic sanctions on 17 Saudis allegedly involved in Khashoggi's murder.

"The Saudi officials we are sanctioning were involved in the abhorrent killing of Jamal Khashoggi," Treasury Secretary Steven Mnuchin said. "These individuals who targeted and brutally killed a journalist who resided and worked in the United States must face consequences for their actions."

The Secretary-General of the Gulf Cooperation Council Dr. Abdullatif bin Rashid Al-Zayani said the details of the investigation released Thursday “confirm the Kingdom’s commitment to complete the necessary procedures in order to continue the investigation away from the politicization sought by some malicious parties.”