Saudi Arabian Airlines’ loyalty program adds over 850,000 new members in 2017

Saudia recently underwent an expansion and modernization plan for its Al-Fursan lounges around the Kingdom.
Updated 17 February 2018

Saudi Arabian Airlines’ loyalty program adds over 850,000 new members in 2017

Saudi Arabian Airlines (Saudia) reached record growth in 2017 in the number of new Al-Fursan memberships — the airline’s frequent flyer program — with more than 850,000 new members, 6.6 billion miles earned, and 132,000 air travel tickets redeemed by members.
The Al-Fursan loyalty program has grown significantly last year, expanding to new partnerships allowing members to gain points from vendors in the Kingdom and worldwide.
Additionally, as Saudia is a member of the SkyTeam alliance, Al-Fursan members also benefit in accruing miles on Saudia and 19 member airlines across the world.
The Al-Fursan program includes additional services for members that gives them redemption miles and with partner airlines in the SkyTeam alliance, members can benefit from Priority Lane, and receive discounts and special offers.
The airline’s mobile app also makes it easier for Al-Fursan members to make their bookings. Recent enhancements to the app were made last year, making it simpler for members to easily log into their membership profile to review miles status and make a booking, which automatically links to their membership profile to add their upcoming travel points. The Saudia mobile app is available on the Apple Store and on Google Play.
Saudia recently underwent an expansion and modernization plan for its Al-Fursan lounges around the Kingdom. Newly renovated lounges can be found in Jeddah, Riyadh, Dammam, and Madinah, providing guests with a world-class experience.
In February last year, Saudia opened its first Al-Fursan lounge outside the Kingdom, in Cairo, Egypt.
Customer service for Al-Fursan members is available on the website, by phone or by email. Members can redeem points and inquire about rewards miles, update their profile by logging onto the website ( or by calling the call center at 920022222.
Members may also communicate with Saudia’s Al-Fursan program via email ([email protected]).
SkyTeam is the global airline alliance with 20 member airlines working together to offer seamless travel on an extensive global network. SkyTeam customers can unwind in 600+ lounges as they travel and earn and redeem Frequent Flyer Miles. SkyTeam welcomes 730 million customers each year on more than 16,609 daily flights to 1,074 destinations in 177 countries.

Careem honors outstanding captains in Riyadh

Updated 12 December 2018

Careem honors outstanding captains in Riyadh

Careem held the first edition of its Captain’s Excellence Award Ceremony in Riyadh on Saturday. The event, which will be held annually, was the first-of-its-kind in the region and welcomed over 300 top-performing “captains” (Careem drivers) across the Kingdom. 

The captains were awarded based on different criteria such as: Captains with the highest number of trips, highest (customer-given) ratings and longest serving captains. Rewards were also handed out to captain ambassadors, i.e. those with the highest number of referrals and captains that were given a special shoutout on social media by customers for their dedication to their service. Several rewards were handed out along with the grand prize, a brand new car. 

Abdulla Elyas, chief people officer and co-founder of Careem, opened the event with an ode to the captains in attendance, thanking them for their service and commitment in driving impact through meaningful initiatives across the Kingdom. Some of these initiatives included the vaccination campaign in collaboration with the Ministry of Health, which helped more than 100,000 men, women and children across 17 cities get vaccinated in their own homes. Careem also collaborated with Bupa Arabia during Ramadan this year to donate clothes from customers to people in need, where over 180,000 donations were collected. 

Elyas also announced Careem’s partnership with Alwaleed Philanthropies (AP) in delivering the first installment of cars for the empowerment of people with special needs. The foundation, chaired by Prince Alwaleed bin Talal, will provide a number of cars over the course of seven years to men and women of the Society for Physically Disabled Adults (Harakia) after being trained.

“Our captains are the lifeblood of our business and we wanted to celebrate these men and women for helping us achieve our mission of simplifying and improving the lives of people in the Kingdom,” Elyas said. 

“We are proud to have 395,000 ‘captainahs’ (female drivers) and captains registered with us to date in Saudi Arabia, providing over 122 million rides. This ceremony is our small way to thank them for their service and reward them for the hard work they put in every day so that people have a safe way to get around. Without them, we wouldn’t be where we are today” 

Muaaed Al-Saeed, a representative from the Public Transport Authority (PTA), said: “We are excited to have you all; you have overcome each obstacle you were faced with in a short span of time and for that we are extremely proud.” 

He added: “On this occasion, I convey the regards of PTA President Dr. Rumaih Al-Rumaih. The participation of myself and Majed Al-Zahrani, PTA general manager, is proof of our support to all the captains.”