SBI launches Global NRI Center to enhance customer experience

Rajnish Kumar, chairman of SBI, announced the launch of the Global NRI Center in Kochi, in the presence of S. Venkataraman, CGM — Kerala Circle — SBI, Ranjan Mishra, CGM — PBBU, SBI, and Sujith Kumar Varma, CGM — international banking, SBI.
Updated 23 February 2018
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SBI launches Global NRI Center to enhance customer experience

The State Bank of India has launched its Global NRI (GNC) Center in Kochi, Kerala — the state that receives the highest number of remittances in India. The Global NRI Center will be a one-stop customer service center for all NRI (non-resident Indian) banking related services. To further enhance the service experience for NRIs, the bank also launched other related services such as wealth management, SBI Intelligent Assist, free post box service, SBI Mingle for NRIs, and a remittance facility for US-based customers.
The bank has a strong NRI customer base of over 3.3 million as on Jan. 31.
SBI, through this center, aims to centralize operations which are currently spread across 16 circles, 92 NRI branches in 66 different locations and several NRI intensive branches. The GNC will be a single point of contact for SBI branches, customers, relationship managers, representative offices and foreign offices. The bank’s NRI customers can now avail SBI’s banking services from any part of the world, through a wide range of online facilities such as account opening, in-principle sanctions of loans and instant remittances, professional and specialized dedicated teams, and a 24x7 contact center to offer customer support and issue resolution.
SBI Chairman Rajnish Kumar said: “We have witnessed consistent growth of our NRI banking portfolio. Our endeavour is to offer all our products and services on a digital platform so that our NRI customers can experience the ease of banking with us from wherever they are in the world and that’s why we have centralized all our services under the Global NRI center.”
He added: “Technological advancements are creating opportunities to modernize and de-risk the way vital remittances are transferred across borders. Formal remittances are also seen as a key stepping stone to improving financial inclusion by encouraging more people to have bank accounts.”
SBI embarked on its international journey with the opening of its first international branch in Colombo in 1864. Today, it boasts of 207 offices in 37 countries (as of Dec. 31, 2017).


ADIB becomes first bank to join UAEIIC

Updated 23 June 2018
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ADIB becomes first bank to join UAEIIC

Abu Dhabi Islamic Bank (ADIB), a leading financial institution, has joined the UAE International Investors Council (UAEIIC), making it the first bank in the UAE to become a member in the council. This comes following an approval from the board of directors of the UAEIIC, headed by Sultan bin Saeed Al-Mansoori, UAE minister of economy.

Through this membership, ADIB will join government decision-makers, locally and internationally, with the support of the UAE’s minster of economy, to help remove obstacles, strengthen foreign investment relations and support sustainable economic development.

Khamis Buharoon, vice chairman and acting CEO at ADIB, said: “We are proud to be the first bank to join the UAE’s Investors Council. We are also committed to the development of Emirati investments, which are critical to economic diversification and the UAE’s global economic competitiveness. Important measures have already been taken to secure support and protection and to overcome any challenges faced by Emirati investors abroad, and we look forward to playing an instrumental role in building on these efforts.”

He added: “The establishment of the UAE International Investors Council forms part of broader efforts to advance economic diversification policies that complement the expansion and growth of the UAE’s private sector as well as create a favorable environment that supports national companies investing abroad. The council provides a vital link between investors interested in promising opportunities available in countries with close ties to the UAE and governmental and semi-governmental entities to streamline the investment process. It also serves as a pillar for ensuring the protection of UAE capital abroad through advice, guidance, and logistic support.”

Jamal Saif Al-Jarwan, secretary-general of the Emirates Council for overseas investors, said: “We have the honor to join Abu Dhabi Islamic Bank as an active member of the council, which contributes to enhancing the role of the council’s working environment to support the state’s economic development and to keep pace with developments in the economic, investment and banking sectors in general, since the measure of success depended not only on financial results but also on how it dealt with the needs changing markets, innovative and sophisticated solutions that keep pace with rapid global changes and shifts in those sectors.”

He added: “Emirati investment abroad plays a vital role in more than 70 countries in the world and has a great impact on the soft and reputed power of our young state in the world, which is a great achievement and a strong demonstration of the path of investment of the Emirati investors in the right direction.”