SBI launches Global NRI Center to enhance customer experience

Rajnish Kumar, chairman of SBI, announced the launch of the Global NRI Center in Kochi, in the presence of S. Venkataraman, CGM — Kerala Circle — SBI, Ranjan Mishra, CGM — PBBU, SBI, and Sujith Kumar Varma, CGM — international banking, SBI.
Updated 23 February 2018
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SBI launches Global NRI Center to enhance customer experience

The State Bank of India has launched its Global NRI (GNC) Center in Kochi, Kerala — the state that receives the highest number of remittances in India. The Global NRI Center will be a one-stop customer service center for all NRI (non-resident Indian) banking related services. To further enhance the service experience for NRIs, the bank also launched other related services such as wealth management, SBI Intelligent Assist, free post box service, SBI Mingle for NRIs, and a remittance facility for US-based customers.
The bank has a strong NRI customer base of over 3.3 million as on Jan. 31.
SBI, through this center, aims to centralize operations which are currently spread across 16 circles, 92 NRI branches in 66 different locations and several NRI intensive branches. The GNC will be a single point of contact for SBI branches, customers, relationship managers, representative offices and foreign offices. The bank’s NRI customers can now avail SBI’s banking services from any part of the world, through a wide range of online facilities such as account opening, in-principle sanctions of loans and instant remittances, professional and specialized dedicated teams, and a 24x7 contact center to offer customer support and issue resolution.
SBI Chairman Rajnish Kumar said: “We have witnessed consistent growth of our NRI banking portfolio. Our endeavour is to offer all our products and services on a digital platform so that our NRI customers can experience the ease of banking with us from wherever they are in the world and that’s why we have centralized all our services under the Global NRI center.”
He added: “Technological advancements are creating opportunities to modernize and de-risk the way vital remittances are transferred across borders. Formal remittances are also seen as a key stepping stone to improving financial inclusion by encouraging more people to have bank accounts.”
SBI embarked on its international journey with the opening of its first international branch in Colombo in 1864. Today, it boasts of 207 offices in 37 countries (as of Dec. 31, 2017).


Careem honors outstanding captains in Riyadh

Updated 12 December 2018
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Careem honors outstanding captains in Riyadh

Careem held the first edition of its Captain’s Excellence Award Ceremony in Riyadh on Saturday. The event, which will be held annually, was the first-of-its-kind in the region and welcomed over 300 top-performing “captains” (Careem drivers) across the Kingdom. 

The captains were awarded based on different criteria such as: Captains with the highest number of trips, highest (customer-given) ratings and longest serving captains. Rewards were also handed out to captain ambassadors, i.e. those with the highest number of referrals and captains that were given a special shoutout on social media by customers for their dedication to their service. Several rewards were handed out along with the grand prize, a brand new car. 

Abdulla Elyas, chief people officer and co-founder of Careem, opened the event with an ode to the captains in attendance, thanking them for their service and commitment in driving impact through meaningful initiatives across the Kingdom. Some of these initiatives included the vaccination campaign in collaboration with the Ministry of Health, which helped more than 100,000 men, women and children across 17 cities get vaccinated in their own homes. Careem also collaborated with Bupa Arabia during Ramadan this year to donate clothes from customers to people in need, where over 180,000 donations were collected. 

Elyas also announced Careem’s partnership with Alwaleed Philanthropies (AP) in delivering the first installment of cars for the empowerment of people with special needs. The foundation, chaired by Prince Alwaleed bin Talal, will provide a number of cars over the course of seven years to men and women of the Society for Physically Disabled Adults (Harakia) after being trained.

“Our captains are the lifeblood of our business and we wanted to celebrate these men and women for helping us achieve our mission of simplifying and improving the lives of people in the Kingdom,” Elyas said. 

“We are proud to have 395,000 ‘captainahs’ (female drivers) and captains registered with us to date in Saudi Arabia, providing over 122 million rides. This ceremony is our small way to thank them for their service and reward them for the hard work they put in every day so that people have a safe way to get around. Without them, we wouldn’t be where we are today” 

Muaaed Al-Saeed, a representative from the Public Transport Authority (PTA), said: “We are excited to have you all; you have overcome each obstacle you were faced with in a short span of time and for that we are extremely proud.” 

He added: “On this occasion, I convey the regards of PTA President Dr. Rumaih Al-Rumaih. The participation of myself and Majed Al-Zahrani, PTA general manager, is proof of our support to all the captains.”