SBI launches Global NRI Center to enhance customer experience

Rajnish Kumar, chairman of SBI, announced the launch of the Global NRI Center in Kochi, in the presence of S. Venkataraman, CGM — Kerala Circle — SBI, Ranjan Mishra, CGM — PBBU, SBI, and Sujith Kumar Varma, CGM — international banking, SBI.
Updated 23 February 2018
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SBI launches Global NRI Center to enhance customer experience

The State Bank of India has launched its Global NRI (GNC) Center in Kochi, Kerala — the state that receives the highest number of remittances in India. The Global NRI Center will be a one-stop customer service center for all NRI (non-resident Indian) banking related services. To further enhance the service experience for NRIs, the bank also launched other related services such as wealth management, SBI Intelligent Assist, free post box service, SBI Mingle for NRIs, and a remittance facility for US-based customers.
The bank has a strong NRI customer base of over 3.3 million as on Jan. 31.
SBI, through this center, aims to centralize operations which are currently spread across 16 circles, 92 NRI branches in 66 different locations and several NRI intensive branches. The GNC will be a single point of contact for SBI branches, customers, relationship managers, representative offices and foreign offices. The bank’s NRI customers can now avail SBI’s banking services from any part of the world, through a wide range of online facilities such as account opening, in-principle sanctions of loans and instant remittances, professional and specialized dedicated teams, and a 24x7 contact center to offer customer support and issue resolution.
SBI Chairman Rajnish Kumar said: “We have witnessed consistent growth of our NRI banking portfolio. Our endeavour is to offer all our products and services on a digital platform so that our NRI customers can experience the ease of banking with us from wherever they are in the world and that’s why we have centralized all our services under the Global NRI center.”
He added: “Technological advancements are creating opportunities to modernize and de-risk the way vital remittances are transferred across borders. Formal remittances are also seen as a key stepping stone to improving financial inclusion by encouraging more people to have bank accounts.”
SBI embarked on its international journey with the opening of its first international branch in Colombo in 1864. Today, it boasts of 207 offices in 37 countries (as of Dec. 31, 2017).


Emirates NBD opens branch in Alkhobar

Updated 20 September 2018
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Emirates NBD opens branch in Alkhobar

Emirates NBD, a banking group in the Middle East, has expanded its presence in the Kingdom with the opening of its first branch in Alkhobar in the Eastern Province. Emirates NBD now covers three key regions in Saudi Arabia with a presence in Riyadh, Jeddah and Alkhobar. 

As Saudi Arabia progresses plans for economic reform, in line with its Vision 2030, Emirates NBD’s presence builds on the growing economic and trade ties between Saudi Arabia and the UAE. Following the establishment of the Saudi-Emirati Coordination Council, the UAE and Saudi Arabia recently announced The Strategy of Resolve, a joint vision for economic development through 44 joint strategic projects within a five-year time frame. 

UAE-based Emirates NBD is the first non-Saudi bank with a significant branch network across the Kingdom. The bank offers retail, private, business and wholesale banking across its network of three full-fledged branches in the Kingdom, in addition to corporate finance advisory, project and syndicated finance through Emirates NBD Capital KSA, the bank’s investment banking arm.

Emirates NBD also operates in Egypt, India, Singapore, and the UK with representative offices in China and Indonesia. 

“Our presence in Saudi is integral to Emirates NBD’s growth strategy as we continue to explore opportunities in the GCC region’s largest and most dynamic economy,” said Hesham Abdulla Al-Qassim, vice chairman and managing director of Emirates NBD. 

“Saudi Arabia is in the midst of a landmark economic transformation and we look forward to continuing to support Saudi individuals and businesses looking for a trusted banking partner.” 

Emirates NBD recently renewed its partnership with the Kingdom’s Kafalah Program, which aims to promote financing to small and medium enterprises (SMEs) within the country.

Loai Abduljawad, CEO of Emirates NBD KSA, said: “Emirates NBD’s expanded network strengthens our offering to individuals and corporates in Saudi Arabia looking to invest and trade across the MENA region and beyond. Our superior value proposition, built on the bank’s unique ‘high tech + high touch’ philosophy of offering customers a modern banking experience complemented by personalized advisory services, will enable us to strengthen customer acquisition in the Kingdom as we continue to support the country’s long-term growth and development goals, as outlined in Saudi Vision 2030.” 

Emirates NBD is a leading banking group in the region. As of June 30, 2018, its total assets were 477.5 billion dirhams, ($130 billion). The group has a significant retail banking franchise in the UAE and is a key participant in the global digital banking industry, with over 90 percent of all financial transactions and requests conducted outside of its branches. The bank was declared the “Most Innovative Financial Services Organization of the Year” at the 2017 BAI Global Innovation Awards.