We take pride in our service, say female guides in Madinah

The number of female Hajj volunteers has risen dramatically this year. (SPA)
Updated 16 August 2018
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We take pride in our service, say female guides in Madinah

  • The female guide monitors all the data for the pilgrim and records them in the automated system
  • In the event of death, she reports it to officials in the health care office, who complete the necessary procedures

MAKKAH: Female guides in Madinah expressed pride in their work as part of the Kingdom’s care of pilgrims during their time in the country.

Riham Husni told Saudi Press Agency (SPA) about her first experience of serving visitors to Madinah, the city of the Prophet. 

“I hope to continue for the next few years and to make my family and the National Guides Establishment, which has given me the chance to do this noble job, proud.”

Majida Habash said she has worked in this field since 2005, and now, female guides offer more services as part of a comprehensive plan for female visitors. 

Majida said every female guide has a role to play in health care, including accompanying a female pilgrim when she goes into hospital and following up the case until she receives treatment, leaves the hospital or is transferred to another facility. 

The female guide monitors all the data for the pilgrim and records them in the automated system. In the event of death, she reports it to officials in the health care office, who complete the necessary procedures. Majida stressed the keenness of all involved to develop the role of the teams working in this field. “Our main duty is to serve the pilgrims and offer them a helping hand,” said Hala Samman. “The job is different from any other job, and I hope to work in the years to come and to serve the pilgrims better,” she said.

“The female guides follow their health conditions in the hospital. It is a great honor to do this humanitarian work every day and provide the necessary requirements to help pilgrims perform their pilgrimage.”

Hayat Hawalah said she works in the morning shift, and records patients’ data in the system. It is an honorable experience that she hopes she can do for years to come.

Wedian Fakhrani said the work is done in coordination with all the other female guides to provide the best services for pilgrims and visitors during the pilgrimage season. Abrar Mahmoud said she provides care for pilgrims at King Fahd Hospital in Madinah and follows up their cases until they leave the hospital.

Inas Al-Fal praised the efforts of all female staff during the pilgrimage season, while Samah Abdel-Hafiz said she conducts her work through statistically monitoring sick pilgrims in King Fahad Hospital.


Makkah Route: Health services presented to Hajjis in their home countries

Updated 21 July 2019
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Makkah Route: Health services presented to Hajjis in their home countries

  • 257,981 pilgrims benefited from the "preventive services" since the new initiative’s launch

RIYADH: One of the services provided by the Makkah Route initiative, which aims to smooth the Hajj journey of pilgrims and provide top-quality service, is to ensure that all health requirements are met.

The Communication, Relations and Health Awareness General Department of the Ministry of Health is implementing the initiative in two ways. 

The first is to ensure that the proper application of the health requirements for Hajj and Umrah is followed in targeted countries before issuing the Kingdom’s entry visa (Malaysia, Indonesia, Bangladesh, Pakistan, and Tunisia). 

The second is to check that preventive measures are taken according to the world’s epidemiological situation, for instance in Pakistan.

“Preventive measures” mean, for example, providing polio vaccines for pilgrims. The vaccine, approved by the World Health Organization (WHO), is provided through the Pakistani health authorities at the departure area of the airport.

“The ministry is also deploying a team of five people qualified to supervise the application of health requirements and assess the vaccination procedure and the application of preventive measures,” the department added.   


HIGHLIGHTS

The Makkah Route initiative aims to ensure that the proper application of the health requirements for Hajj and Umrah is followed in targeted countries before issuing the Kingdom’s entry visa.

The initiative also ensures that preventive measures are taken according to the world’s epidemiological situation, for instance in Pakistan.

The workforce at the different land, air, and sea entry/exit points during this year’s Hajj season numbers more than 1,700 individuals.

The teams include 131 experienced doctors, general health specialists, epidemiological monitors, and other staff to provide the necessary treatment and preventive services to pilgrims.


The ministry’s procedures in the departure hall include prepping emergency clinics at the points where Makkah Route pilgrims are received. 

These clinics deal with urgent cases, prepare awareness information for pilgrims and coordinate with the General Authority of Civil Aviation regarding their distribution on the targeted airlines.

The workforce at the different land, air, and sea entry/exit points during this year’s Hajj season numbers more than 1,700 individuals, including 131 experienced doctors, general health specialists, epidemiological monitors, and other staff to provide the necessary treatment and preventive services to pilgrims.

The ministry stated that the number of health practitioners assigned to the service of pilgrims during Hajj “is more than 30,000.”

The ministry encourages volunteering during the Hajj season; it believes that it is a very important and noble service toward fellow citizens, nations and the religion, where Islam highly encourages volunteering and serving others.

The ministry is coordinating the major institutions and commissions via its Hajj volunteering link to register volunteers so that they can participate through the societal partnership program.

The missions affiliated with the pilgrim’s affairs offices provide basic treatment services and refer patients to the ministry’s health facilities, keeping an eye on the overall health situation and reporting any suspicious infectious diseases. 

The ministry monitors all the health institutions and medical missions affiliated with the pilgrim’s affairs offices to make sure the health requirements are being properly applied, to ensure pilgrims’ safety and guarantee an environment free of infectious diseases.

The Health Ministry has confirmed that so far that there has been no incidence of any epidemic diseases or quarantine cases recorded among pilgrims, who arrived and the health situation is reassuring.

Since the first of Dul Qaada, the ministry has provided preventive services, via access points, to 257,981 pilgrims, with a total rate of commitment to vaccination reached  87.4 percent for meningitis, 67.3 percent for yellow fever and 95.3 percent for polio.