Center to measure Hajj pilgrims’ satisfaction with government services

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Muslim pilgrims touch the golden door of the Kaaba, the cubic building at the Grand Mosque, as they pray ahead of the annual Hajj pilgrimage in the Muslim holy city of Mecca, Saudi Arabia, Friday, Aug. 17, 2018. (AP)
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Muslim worshippers pray around the Kaaba, Islam's holiest shrine, at the Grand Mosque in Saudi Arabia's holy city of Mecca on August 16, 2018, prior to the start of the annual Hajj pilgrimage in the holy city. (AFP)
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Muslim worshippers perform prayers around the Kaaba, Islam's holiest shrine, at the Grand Mosque in Saudi Arabia's holy city of Mecca on August 15, 2018, prior to the start of the annual Hajj pilgrimage in the holy city. (AFP)
Updated 17 August 2018

Center to measure Hajj pilgrims’ satisfaction with government services

  • Adaa seeks to measure the performance of public entities and prepare periodic reports on the results of their performance
  • More than 30 services provided by government agencies will be assessed

JEDDAH: The National Center for Performance Measurement (Adaa) has activated one of its beneficiaries’ measurement tools to assess pilgrims’ satisfaction with government services during the Hajj season.
This measurement is in line with the Kingdom’s efforts to serve pilgrims and facilitate pilgrimage performance, and aims to improve services.
It also aims to support the improvement of government services by measuring service quality and beneficiaries’ satisfaction.
Adaa Director General Husameddin Al-Madani said that measuring pilgrims’ satisfaction complies with King Salman’s directives on offering the best experience for the Hajj.
Reports on pilgrims’ satisfaction will give government agencies the tools to enhance the efficiency and quality of services.
Al-Madani said that pilgrims’ satisfaction is centered around four key stages: Obtaining a Hajj visa or permit, the experience of traveling to and from Makkah, support services at the Two Holy Mosques and Hajj holy sites, and the departure experience. More than 30 services provided by government agencies will be assessed.
Al-Madani said that Adaa measurement follows the best international standards and covers five main criteria: Clear procedures, location readiness, speed of service, satisfaction of employees’ performance, and satisfaction with services.
Results will feed into Adaa’s quarterly beneficiaries’ satisfaction reports, which are presented to the Council of Ministers and shared with authorities to enhance public services.
Adaa seeks to measure the performance of public entities and prepare periodic reports on the results of their performance and the results of beneficiaries’ satisfaction of the quality of services provided by public entities.


Fraud alert over cryptocurrency falsely linked to Saudi Arabia

Updated 21 August 2019

Fraud alert over cryptocurrency falsely linked to Saudi Arabia

  • The website of a cryptocurrency company is promoting what it calls the CryptoRiyal and SmartRiyal
  • The Singapore-based company uses the Saudi emblem of two crossed swords and a palm tree

JEDDAH: Fraudsters are trying to lure victims into investing in a “virtual currency” with false claims that it is linked to the Saudi riyal and will be used to finance key projects, the Saudi Ministry of Finance warned on Tuesday.

The website of a cryptocurrency company in Singapore is promoting what it calls the CryptoRiyal and SmartRiyal, using the Saudi emblem of two crossed swords and a palm tree. Its “ultimate goal” is to finance NEOM, the smart city and tourist destination being built in the north of the Kingdom, the company claims.

“Any use of the KSA name, national currency or national emblem by any entity for virtual or digital currencies marketing will be subject to legal action by the competent authorities in the Kingdom,” the ministry said on Tuesday.

The fraudsters were exploiting ignorance of how virtual currencies work, cryptocurrency expert Dr. Assad Rizq told Arab News.

“A lot of tricks can be played,” he said. “Some of these companies are not regulated, they have no assets, and even their prospectus is sometimes copied from other projects.

“They hype and pump their project so the price goes up. Inexpert investors, afraid of missing out, jump in, which spikes the price even higher. Then the owners sell up and make tons of money.

“Cryptocurrencies are a risky investment for two reasons. First, the sector is not yet fully regulated and a lot of projects use fake names and identities, such as countries’ names or flags, to manipulate investors.

“Second, you have to do your homework, learn about the technology. And if you still want to invest, consider your country’s rules and regulations.”