Center to measure Hajj pilgrims’ satisfaction with government services

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Muslim pilgrims touch the golden door of the Kaaba, the cubic building at the Grand Mosque, as they pray ahead of the annual Hajj pilgrimage in the Muslim holy city of Mecca, Saudi Arabia, Friday, Aug. 17, 2018. (AP)
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Muslim worshippers pray around the Kaaba, Islam's holiest shrine, at the Grand Mosque in Saudi Arabia's holy city of Mecca on August 16, 2018, prior to the start of the annual Hajj pilgrimage in the holy city. (AFP)
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Muslim worshippers perform prayers around the Kaaba, Islam's holiest shrine, at the Grand Mosque in Saudi Arabia's holy city of Mecca on August 15, 2018, prior to the start of the annual Hajj pilgrimage in the holy city. (AFP)
Updated 17 August 2018
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Center to measure Hajj pilgrims’ satisfaction with government services

  • Adaa seeks to measure the performance of public entities and prepare periodic reports on the results of their performance
  • More than 30 services provided by government agencies will be assessed

JEDDAH: The National Center for Performance Measurement (Adaa) has activated one of its beneficiaries’ measurement tools to assess pilgrims’ satisfaction with government services during the Hajj season.
This measurement is in line with the Kingdom’s efforts to serve pilgrims and facilitate pilgrimage performance, and aims to improve services.
It also aims to support the improvement of government services by measuring service quality and beneficiaries’ satisfaction.
Adaa Director General Husameddin Al-Madani said that measuring pilgrims’ satisfaction complies with King Salman’s directives on offering the best experience for the Hajj.
Reports on pilgrims’ satisfaction will give government agencies the tools to enhance the efficiency and quality of services.
Al-Madani said that pilgrims’ satisfaction is centered around four key stages: Obtaining a Hajj visa or permit, the experience of traveling to and from Makkah, support services at the Two Holy Mosques and Hajj holy sites, and the departure experience. More than 30 services provided by government agencies will be assessed.
Al-Madani said that Adaa measurement follows the best international standards and covers five main criteria: Clear procedures, location readiness, speed of service, satisfaction of employees’ performance, and satisfaction with services.
Results will feed into Adaa’s quarterly beneficiaries’ satisfaction reports, which are presented to the Council of Ministers and shared with authorities to enhance public services.
Adaa seeks to measure the performance of public entities and prepare periodic reports on the results of their performance and the results of beneficiaries’ satisfaction of the quality of services provided by public entities.


Thousands of participants register in the upcoming Quran and Athan competitions

Updated 24 June 2019
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Thousands of participants register in the upcoming Quran and Athan competitions

  • Total prizes for the competition are worth $3.2m
  • The final stage of the competition will end on October 25

DUBAI: More than 13,000 participants from 162 countries registered in the Quran Recitation and Adhan competitions, the Saudi General Entertainment Authority (GEA) said in a statement.
The GEA allocated $3.2 million in prizes for the largest Quran competition and the first Adhan competition, which aims to highlight the diversity of the Islamic world cultures through the different styles of recitation and Adhan, and improve the image of Islam and Muslims globally.
The competition hopes to encourage the Muslim youth to recite the Quran and experience performing the Adhan.
The registration opened on May 22 and will continue accepting applications until July 22. The applicants will be then shortlisted from July 22 until August 23 as the competition progresses in its second stage.
The on-stage live performances will begin on August 24 and last until September 24 and winners will be announced and awarded throughout the final stage, which will run from September 25 and conclude on October 25.