Saudi Commission for Tourism addressed 14,633 complaints in 2018

Visitors tour at majestic rock-hewn tombs of Madain Saleh near the city al-Ula, Saudi Arabia January 25, 2019. (REUTERS)
Updated 26 February 2019
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Saudi Commission for Tourism addressed 14,633 complaints in 2018

  • The contact center received 33,262 inquiries about tourism services in the Kingdom and provided information about nearly 2,400 offers and discounts during holidays

JEDDAH: The tourism contact center of the Saudi Commission for Tourism and National Heritage (SCTH) addressed 14,633 complaints filed in 2018 through the center’s 24-hour unified number 19988, which receives all complaints and suggestions from end users.
The complaints were related to services provided in tourist establishments, and mainly focused on accommodation services, travel agencies and tour operators across the Kingdom.
They also indicated administrative, systemic and pricing violations in various sectors that operate under the SCTH. Callers made 265 suggestions for developing tourism services.
The contact center received 33,262 inquiries about tourism services in the Kingdom and provided information about nearly 2,400 offers and discounts during holidays. There were more than 33,000 inquiries about events held in Saudi Arabia.
Online platforms, smartphone apps and SCTH social media accounts have all contributed to reducing the volume of phone calls received by the tourism contact center.


First Saudi female air traffic controllers begin work

Updated 22 March 2019
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First Saudi female air traffic controllers begin work

  • Eleven women completed a one-year program conducted by Saudi Air Navigation Services

JEDDAH: Saudi Air Navigation Services (SANS) on Wednesday celebrated the appointment and start of work of the first batch of Saudi female air traffic controllers at an air traffic control center in Jeddah.
Eleven women completed a one-year program conducted by SANS in cooperation with the Saudi Academy of Civil Aviation. This is the first program to qualify women to work as air traffic controllers.
The academy initiative, in collaboration with SANS, seeks to create more jobs for women as part of a reform push to wean the economy off oil. Vision 2030 plan aims to increase employment and diversify revenue sources.
Earlier, SANS CEO Ryyan Tarabzoni said the state-owned company was prioritizing the hiring of women in the profession, as the country pushes to extend women’s rights in the country and also recruit more nationals as part of the “Saudization” project.