Airport passenger satisfaction grows in Saudi Arabia

Passengers were asked about cleanliness, airport services and travel and ground services procedures. (SPA)
Updated 06 March 2019
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Airport passenger satisfaction grows in Saudi Arabia

  • The satisfaction rate at Madinah airport rose to 78 percent, an increase of 1 percent from January

RIYADH: Passenger satisfaction rose last month by 1 percent at Saudi Arabia’s international airports, up from 73 percent in January, the General Authority of Civil Aviation (GACA) said on Tuesday.
GACA surveyed 400,000 passengers in February at King Khalid International Airport in Riyadh, King Abdul Aziz International Airport in Jeddah, King Fahd International Airport in Dammam, and Prince Mohammad bin Abdul Aziz International Airport in Madinah.
Passenger satisfaction with services at Riyadh airport increased by 3 percent in February, from 73 percent in January, while the satisfaction rate at Jeddah and Dammam airports remained flat at 59 percent and 76 percent.
The satisfaction rate at Madinah airport rose to 78 percent, an increase of 1 percent from January.
Passengers were asked about cleanliness, airport services and travel and ground services procedures. More than 600,000 people were surveyed in January.


Hajj Ministry: More than 7.46m Umrah visas issued so far

Updated 25 May 2019
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Hajj Ministry: More than 7.46m Umrah visas issued so far

  • The largest number of pilgrims are from Pakistan
  • The Vision 2030 reform plan aims to attract more than 30 million Umrah pilgrims, and provide them with excellent services and an outstanding experience

RIYADH: The number of Umrah visas issued this year has reached 7,463,259, of which 6,964,943 pilgrims have arrived in the Kingdom, according to data provided by the Hajj Ministry.
There are 925,246 pilgrims still in the Kingdom, with 679,929 in Makkah and 245,317 in Madinah, the Saudi Press Agency reported.
Most pilgrims — 6,185,504 — came to the Kingdom by air, while 671,356 entered by land and 108,083 arrived by sea.
The largest number of pilgrims are from Pakistan (1,530,855) followed by Indonesia (934,827), India (635,675), Egypt (524,728), Algeria (353,425), Yemen (323,083), Turkey (300,517), Malaysia (26,9554), Iraq (268,179) and Jordan (194,908).
The weekly data also included the number of Saudi staff within Umrah companies and institutions. They are 10,852 Saudis including 8,978 males and 1,874 females.
Developing Hajj and Umrah organizations and services in the Kingdom is among the top priorities of the Saudi government.
The Vision 2030 reform plan aims to attract more than 30 million Umrah pilgrims, and provide them with excellent services and an outstanding experience.