After breaking all records of achieving 87 percent punctuality last year — highest in the past 25 years of its history — Pakistan International Airlines (PIA) is flying high. During the first half year of 2006, PIA set another appreciable record of average 90 percent punctuality which is among the best in the aviation industry.
After the induction of B777-200LR state-of-the-art aircraft by flying nonstop from major Pakistan gateways to Toronto, the PIA management is on the move to rebuild the fleet with state of the art aircrafts.
In a bid to improve the service the airlines spokesmen mentioned various facilities being offered to its customers like Advance Purchase Fares, Free drop facility for Club Class, Club class Group discount, Elimination of Reconfirmation facility, Code sharing with member airlines.
The ISO 9001 Certification for PIA Customer Services provides a good impression about PIA. These facilities are noncomparable with the key industry players. Now customers in Saudi Arabia can call PIA’s toll free number 800-8440524 24 hours a day — seven days a week.
The airline has carried out Umrah & Haj operations in the past two years with greater emphasis on passenger facilitation. All the steps taken in this regard have been appreciated by the pilgrims. The airline management is totally focused to address the public complaints and this has resulted in bringing the level of service to a high level.
The performance of the team in Saudi Arabia is excellent and it is striving hard to achieve the desired targets. A general feeling of excellent service on an equitable basis in airline with the enforcement of airline regulation with no preferential treatment has caused a revival of customer appreciation and good impression of the airline. Convenience, competitive, comfort, courtesy & care remain the main emphasis.
The airline management is confident to meet customer demands with fully automated system and new customer driven approach.