JEDDAH, 9 January 2008 — Saudi Arabian Airlines aims to offer outstanding service to its passengers with the signing of a deal with Sabre Airline Solutions yesterday.
“We have signed four separate agreements for advanced technology business solutions that will help the Kingdom’s national carrier deliver outstanding service to its passengers,” Khaled Almolhem, director general of Saudi Arabian Airlines, told a press conference after the signing ceremony at the Jeddah Hilton.
The four agreements, which involve the implementation of Saudia’s three-year IT transformation program as part of its IT master plan, are important elements of the airline’s goals including improving the passengers’ customer experience, he added.
“The implementation of these systems will improve the passenger experience through increasing the reliability, resilience and competitiveness of the airline,” Almolhem said. “We selected Sabre Airline Solutions to provide these important solutions because of their experience, high quality results and because they demonstrated their willingness to partner with us for success,” Almolhem said. Sabre will work with the airline over the next two years to deliver the critical business tools that include the network management solutions, the operations solutions, the ground handling solutions and the cargo revenue management solutions.
The solutions will be used by the airline for its primary operations as well as for its Haj and Umrah charters and its royal and VIP operations.
“We are not simply buying technology,” said Almolhem. “We are buying a business solution that will improve our passenger experience through better on-time performance, further competitive fares and schedules, and an efficient and profitable operation.” Stephen M. Clampett, president of airline products and solutions for Sabre Airline Solutions, said: “Saudi Arabian Airlines has purchased our world-leading solutions in order to improve the performance of their airline and we take this very seriously.”
The airline will be receiving the same solutions we provide to world-leading airlines including British Airways, Air France, American Airlines, Japan Airlines and Singapore Airlines. When their implementation is complete, Saudi Arabian Airlines will have the most advanced versions of these solutions in airline operations. These solutions have proven to provide measurable operational and financial improvements for our airline customers, he added.
Sabre’s network management solutions bundle features its industry-leading Air-Flite Planning and Scheduling Suite, the AirPrice fare management system and the AirMax Revenue Management Suite including group management capabilities and business consulting solutions. These solutions will improve the competitiveness of Saudia and its ability to react quickly to changing market conditions.