MUMBAI: Taking serious cognizance of the bureaucracy neglecting complaints sent through e-mails by people from within the state and even from abroad, Maharashtra Chief Minister Ashok Chavan, addressing a meeting of bureaucrats here yesterday, warned of serious action, if complaints received by emails are not attended to immediately.
"People send the complaints by e-mail hoping that they would be attended to promptly and their grievances are taken care of by the bureaucracy, particularly in the state government secretariat. I hereby order that secretaries of all the government departments should immediately take action on complaints filed by the citizens through email," he said.
At the meeting held at the chief minister's residence, Chavan communicated to the bureaucrats to make use of the information technology more aggressively in their departments. "Not only from Mumbai or within the state, people send complaints and petitions also from across the shores. The use of Internet medium is very beneficial to maintain a direct link between the government and the people," Chavan said.
The chief minister soon after taking the oath of office last December had made his personal e-mail identification details public, so that the people could have direct access to him. Soon he was flooded with thousands of e-mails in his personal e-mail address, and action was taken on some of the emails.
The chief minister was not satisfied with the slow progress of action being taken on the emails. Said Chavan, "it is still necessary to expedite replies to the e-mails received from the people. Also, it is important that responses are sent to the people informing them of the action taken on their e-mails. This is must and people have to be responded to the emails sent by them," he added.
