To get overtime, you must first have specific instructions from your employer to work extra hours. If you do not have written instructions to do overtime, your work will be considered voluntary. If you can prove you were ordered to work on the days in question then you are entitled to claim overtime. The best proof is proof in writing, otherwise it’s simply your word against your employer’s.

Overtime is one-and-a-half times of your hourly rate. To get your hourly rate divide your monthly salary by 30.4 (the basis for calculating your daily rate per month) and again by eight (the number of hours in a daily work shift). Then you take that number and multiply that by 1.5. This sum is your hourly overtime rate.

Should you need to present a case to your local Labor Office, bring an interpreter if you do not speak Arabic fluently. The Labor Office will then approach your employer and demand a response to your complaint.

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What your company says about your first year of service is not correct. You are entitled to the ESB from the very first day of your work irrespective of the sponsorship transfer. As to the payment of the air ticket: If you are resigning according to the provisions of contract then it is the responsibility of the company to pay for your return ticket. If your resignation is in breach of  contract terms then the company has the right to ask for compensation, which often includes asking you to pay for your return home.
 
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