- WASHINGTON: Low-cost carrier AirTran had the best overall performance of the 16 largest US carriers last year in an annual study of airline quality.
Hawaiian Airlines — ranked first the previous two years — was bumped down to second place in the study. The survey was released Monday.
The study is based on Department of Transportation data on on-time performance, mishandled baggage, bumpings due to overbooking and consumer complaints.
Overall, airlines improved their performance in 2010, with fewer lost bags and bumped passengers and more on-time arrivals. But consumer complaints were up.