The ACSA Feather Awards are based on the results of monthly passenger feedback surveys conducted throughout the year, evaluating the following criteria: Airline service quality average; Quality management system average; and 15-minute on-time performance average.

Maurice Phohleli, Etihad Airways' country manager South Africa, said: "We are honored to have received this recognition, particularly because this feedback has come directly from our guests. To see that our guests recognize and appreciate the high-quality product and attentive service of Etihad Airways is a very gratifying moment."