The announcement for the agreement was marked with a ceremony held at Movenpick Hotel in Jeddah, Saudi Arabia.

The event was attended by media and executives from both companies, including John Lee, president of LG Electronics and Asim S. Al-Jammaz, vice president of Tronix.

This new agreement will allow LG Electronics to guarantee its customers the best warranty service for its IT products sold by LG Electronics or its affiliates in Saudi Arabia as well as a distinctive after sales service through a wide network of service centers facilities authorized by LG covering the main cities in KSA as said by Eng. Mohamad Habashy, operations manager.

John Lee, president of LG Electronics in Saudi Arabia, said, “It is our duty to ensure that we always remain at the top of our industry, our goal is always to be the absolute No. 1 in all categories, and to achieve such goal we must guarantee the best level of after sales service & customer satisfaction.”

Mohamad Habashy, operations manager of Tronix said: “This agreement will certainly be beneficial for both Tronix and LG Electronics, and above all the Saudi customers and we expect that the cooperative action resulting from this strong relationship between our two companies will contribute substantially to the success of both Tronix and LGE.”

According to the agreement, Tronix will be in charge of furnishing warranty service for LG products through its authorized service centers in Saudi Arabia on behalf of LG Electronics. The agreement includes maintenance, repair, parts replacement & installation of LG IT products within the limitation of LG standard warranty conditions & in accordance with LG policies & procedures.